Misael Burgos

• Provided exceptional customer assistance, resulting in a positive shopping experience for customers.

• Operated various equipment adhering to safety guidelines, ensuring a safe work environment.

• Conducted safety sweeps, maintaining a clean environment for customers and staff.

• Completed work assignments and priorities in accordance with company policies and resources, demonstrating strong time management skills.

• Performed keyword research and competitive analysis to identify effective strategies to meet client goals.
• Provided optimization of web page titles, URLs, structured data, SEO copy editing and sitemaps.
• Analyzed traffic and conversion trends and developed strategies to improve traffic.

• Fostered and maintained professional relationships with customers, resulting in high levels of engagement and satisfaction.

• Conducted workshops and training services, enhancing customer product knowledge and usage.

• Maintained detailed case notes on all customer interactions, ensuring accurate record-keeping.

• Collaborated effectively with project staff, sharing information about outreach and engagement efforts.

• Assumed the role of Specialist and Supervisor at OSU, demonstrating leadership and the ability to manage special tasks.