Misael Henriquez
New York,NY
Summary
Accomplished General Manager at Chipotle Mexican Grill, adept in operations management and leadership, significantly boosting sales and team cohesion. Expert in training and coaching, as demonstrated at Dos Toros, enhancing staff productivity and satisfaction. Skilled in customer relations and efficient multi-tasking, ensuring high-quality service and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Chipotle Mexican Grill
01.2018 - Current
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with guests to ensure long-term success and loyalty.
- Managed a diverse team of managers, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Certified Trainer
Dos Toros
06.2018 - 09.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
Shift Leader
McDonald's
06.2016 - 12.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma -
Centro De Formacion Los Clavelines
Dominican Republic07.2013
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
Certification
- New York Food Handlers
- Servsafe Certificate
Languages
Spanish
Native or Bilingual
Timeline
Certified Trainer
Dos Toros
06.2018 - 09.2020
General Manager
Chipotle Mexican Grill
01.2018 - Current
Shift Leader
McDonald's
06.2016 - 12.2017
High School Diploma -
Centro De Formacion Los Clavelines