Misael Serrano
Los Angeles,CA
Summary
Dynamic professional with extensive experience in airport operational departments, dedicated to ensuring seamless and exceptional experiences for guests and members. Expertise in customization planning, personalized service delivery, and effective service recovery. Proven ability to cultivate meaningful client relationships, prioritize tasks efficiently, and adapt to evolving practices. Recent Bachelor of Science in Information Systems Management enhances the capability to integrate technology solutions and optimize operational efficiencies. Adept at leveraging technical and interpersonal skills to enhance service quality and operational effectiveness.
Overview
12
12
years of professional experience
Work History
Supervisor
Airport Terminal Management
01.2015 - Current
- Manage and supervise a team of 15 employees to achieve a consistent success rate of 99% while overseeing more than 100 daily movements
- Demonstrate expertise in airport layout and navigation, ensuring compliance with TSA standards, Customs Border Patrol standards, and all relevant regulations.
- Develop and implement operational procedures and policies to ensure efficient workflow and customer satisfaction.
- Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Supervisor
Starbucks
01.2013 - 01.2015
- Successfully overseeing operations at a high-traffic store in Los Angeles, Effectively connected with customers and tailored their experiences to their needs.
- Proactively identified customer and store needs through continuous evaluation of the environment
- Supported new partner training by providing constructive feedback and encouragement, while fostering a positive learning environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Sales Lead
ALDO (Part-Time)
01.2013 - 01.2015
- Proven track record of exceeding quarterly sales targets
- Trained and managed a team of sales representatives to ensure success in reaching goals
- Developed and maintained relationships with shoppers, resulting in increased sales and revenue growth for online orders.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor of Science in Business Administration - Information Systems Management
California State University, Long Beach
Associate of Science - Business Administration
El Camino College
Skills
- Bilingual (English & Spanish) - Expert
- Organizational skills - Expert
- SQL - Experienced
- Python - Experienced
- System Analysis and Design - Experienced
- Oracle - Experienced
Timeline
Supervisor
Airport Terminal Management
01.2015 - Current
Supervisor
Starbucks
01.2013 - 01.2015
Sales Lead
ALDO (Part-Time)
01.2013 - 01.2015
Bachelor of Science in Business Administration - Information Systems Management
California State University, Long Beach
Associate of Science - Business Administration
El Camino College
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