Misaela Smajilovic
Winder,GA
Summary
Highly-motivated, skilled, and committed job seeker with desire to take on new challenges, meet, and exceed company needs with consistent and organized practices. Strong worth ethic, ability to learn, adapt, and adjust to new situations and challenges to drive company success.
Overview
1
1
Certification
Work History
Cafe Worker
Sam's Club
Duluth, GA
2016 - 2018
- Updated daily logs, computer tracking systems, and other relevant documentation.
- Assisted managers in inventory management of multiple departments.
- Maintained an atmosphere of enthusiastic customer service and set performance expectations.
- Maximized customer service through staff training, operational oversight, and timely resolution of issues.
- Helped create a effective employee schedule that maintained coverage at peak times.
- Managed a variety of monetary transactions including cash, check, gift certificates, travelers' check, food stamps, and store credit.
- Assisted various departments during peak periods and staffing shortages.
- Handled customer service complaints with poise and grace.
Customer Service Representative
Home Depot
Lawrenceville, GA
2019 - 2020
- Answered continuous inbound calls regarding diverse requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges, credit card payments, and truck rentals.
- Conducted follow-up calls with customers regarding in-store pick-up orders.
- Worked collaboratively with team members to achieve sale and credit card goals.
- Adapted to various software changes and transitions between new and old software.
Office Manager/Estimator
WTR Experts
Atlanta, GA
2021 - 2024
- Monitored payments due from customers and promptly contacted customers with past due payments.
- Entered daily invoices, scheduling, and dispatching plumbing and water restoration work orders with in-house software- Housecall Pro.
- Performed various sizes of water mitigation estimates with Xactimate software.
- Conducted daily communication with adjusters to negotiate and approve estimates.
- Assisted with bookkeeping by reporting daily financial transactions and depositing checks daily.
Education
High School Diploma -
Archer High School
Lawrenceville, GA05-2016
Associate of Science - Pharmacy (Pre-Pharmacy)
University of North Georgia
Dahlonega, GASkills
- Quality Assurance
- Issue Resolution
- Teamwork and Collaboration
- Organizational Skills
- Computer Proficiency
- Inbound and Outbound Calling
- Active Listening
- Staff Training
- 45 Words Per Minute
- Microsoft and Google Application Skills
Accomplishments
- Home Depot Rookie Award
- Home Depot Homer Award
- Sam's Club Employee of the Month
- WTR Experts Employee of the Year
Certification
- IICRC Certified
- Xactimate Level 1 and 2 Certified
Languages
English
Native/ Bilingual
Bosnian
Native/ Bilingual
References
References available upon request.
Timeline
Cafe Worker
Sam's Club
2016 - 2018
Customer Service Representative
Home Depot
2019 - 2020
Office Manager/Estimator
WTR Experts
2021 - 2024
High School Diploma -
Archer High School
Associate of Science - Pharmacy (Pre-Pharmacy)
University of North Georgia