Misael B Cruz Polio
Houston,TX
Summary
Accomplished Food Service Team Leader with a proven track record at Buc-ee's, leading a team of 118 to achieve 97% positive customer feedback through exceptional leadership and customer service skills. Expert in food safety and sanitation, adept at staff training and development, ensuring peak performance and adherence to health standards.
Overview
3
3
years of professional experience
Work History
Food Service Team Leader
Buc-ee's
05.2023 - Current
- Supervised and trained 118 personnel in high-quality operations.
- Interacted with 500+ customers per day regarding inquiries and complaints, resulting in 97% positive customer feedback.
- Conducted regular performance evaluations of team members to identify areas for improvement and provide constructive feedback for growth opportunities.
- Managed staffing needs effectively by creating schedules that optimized coverage during peak times while minimizing costs associated with overtime pay.
- Maintained a safe and sanitary work environment by enforcing strict adherence to health codes, regulations, and best practices.
Receiver
Buc-ee's
03.2023 - 05.2023
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
Food Service Associate
Buc-ee's
03.2022 - 03.2023
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business from satisfied guests.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Food Service Worker
Chipotle Mexican Grill
09.2021 - 03.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Bachelors - Business Administration
Higher School of Business And Economics
San Salvador, El SalvadorAssociate - Industrial Engineering
Higher School of Business And Economics
San Salvador, El Salvador Skills
- Leadership Qualities
- Food safety knowledge
- Sanitation and Cleanliness
- Staff Training and Development
- Team Management
- Employee Scheduling
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Food Service Team Leader
Buc-ee's
05.2023 - Current
Receiver
Buc-ee's
03.2023 - 05.2023
Food Service Associate
Buc-ee's
03.2022 - 03.2023
Food Service Worker
Chipotle Mexican Grill
09.2021 - 03.2022
Bachelors - Business Administration
Higher School of Business And Economics
Associate - Industrial Engineering
Higher School of Business And Economics
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