Summary
Overview
Work History
Education
Skills
Timeline
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Misani VanPelt

Waterbury

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining inventory processes at Walmart. Excelled in fostering customer relationships and efficient money handling, demonstrating a positive attitude and a willingness to learn. Skilled in clear communication and customer service, consistently improving team performance and client trust.

Overview

2025
2025
years of professional experience

Work History

Stocker

Walmart
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Improved customer satisfaction by promptly locating items and providing product information.

Live-In Caregiver

Private Home
05.2020 - 09.2024
  • Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
  • Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
  • Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
  • Administered medications accurately and timely, ensuring proper dosages for optimum client health.
  • Established trust with clients and their families through effective communication, empathy, and professionalism.
  • Enhanced clients'' quality of life by providing compassionate and attentive care.

Sales Associate

First National Bank
08.2013 - 04.2017
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
  • Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
  • Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
  • Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
  • Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.

Customer Service Representative

Vodacom South Africa
08.2009 - 02.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

High School Diploma -

Ridge Park College
South Africa
12.2006

Skills

  • Willing to learn
  • Positive attitude
  • Shelf stocking
  • Customer service
  • Friendly and personable
  • Customer assistance
  • Customer relationships
  • Punctual and reliable
  • Clear communication
  • Flexible schedule
  • Money handling

Timeline

Live-In Caregiver

Private Home
05.2020 - 09.2024

Sales Associate

First National Bank
08.2013 - 04.2017

Customer Service Representative

Vodacom South Africa
08.2009 - 02.2017

Stocker

Walmart

High School Diploma -

Ridge Park College

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Misani VanPelt