Misbah Amir
Indianapolis,IN
Summary
Information Technology Professional worked in different domains. Especially focus on Help Desk support roles to establish a communication between end user and the customer with the goal of discovering useful information, informing conclusions, and supporting decision-making. Good knowledge of Networking Protocols, Cloud Computing, Remote Access, Microsoft Excel, Microsoft Power Products Logical Operators and Functions, Windows/Servers Environments. Initiative in resolving problem and documenting the storing results in given planning or user requirements. Possess strong interpersonal and excellent communication skills with ability to train new team members and work in a complex end-to-end environment under tight deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Access Control Security Officer
Securitas Security Services
07.2023 - Current
- Monitored CCTV cameras and alarm systems for security breaches.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Production Operator
Roche Diagnostics
02.2022 - 07.2023
• Monitoring and synchronizing manufacturing activities across multiple production lines and supplier networks.
• Production Operations Management and product roadmap.
• Worked on MES platform for Execution Medical Device and Diagnostics.
• Worked on HMI technology to connects with an interface or dashboard of a production machines
Digital Marketing Executive
IF Logics Communication
10.2019 - 10.2021
• Provide expert advice and digital expertise on different E-Commence Platforms.
• Product vision building and product roadmap.
• Digital partnerships strategies.
• Planned and executed web, SEO, database marketing and social media advertising campaigns.,
Technical Support Specialist - Tier 1
GE Solucions
10.2018 - 10.2019
• Perform phone/email/chat support.
• Creates incidents and places them into general ticket queue.
• Troubleshoot First line of support ticket on all clients PC.
• Ability to multi-task and prioritize several work
• Escalate all Tire 2 issues to Sr. Tech Support Specialists.
• Watches ticket queue, takes ownership of tickets by their own initiative.
Education
Associate of Applied Science - Information Technology Support
Ivy Tech Community College
Indianapolis02.2024
Skills
Structured Query Language
Database Management Systems (DBMS)
Microsoft Power BI–Business Data Analytics
Microsoft Office
Ticket Management Software
Software Troubleshooting
Remote System Access & Troubleshooting
Windows Servers (2012 and 2016)
Active Directory Domain Services
Virtual Machines (Hyper V and VMware)
Command Prompt Codes (CLI)
Windows & Mac OS Interfaces (GLI)
Certification
•CompTIA A+ CompTIA (In Progress)
• Microsoft Certified Trainer (MCT) Microsoft Issued December 2021
• Microsoft Certified Azure Administrator Associate Microsoft Issued July 2021
• Microsoft Certified Solutions Expert Microsoft Issued November 2020
• Microsoft Certified Solutions Associate Microsoft Issued September 2020
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Access Control Security Officer
Securitas Security Services
07.2023 - Current
Production Operator
Roche Diagnostics
02.2022 - 07.2023
Digital Marketing Executive
IF Logics Communication
10.2019 - 10.2021
Technical Support Specialist - Tier 1
GE Solucions
10.2018 - 10.2019
Associate of Applied Science - Information Technology Support
Ivy Tech Community College