Summary
Overview
Work History
Education
Skills
Timeline
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MISBAH MIRZA

Chicago,IL

Summary

Technology-driven professional with strong troubleshooting skills and a customer-first approach. Experienced in delivering reliable network and software support while developing effective technical solutions. Skilled at optimizing system performance and security to create a seamless user experience

Overview

5
5
years of professional experience

Work History

IT Support Specialist

Milestone Technologies
07.2024 - Current
  • Resolved technical issues for end-users, enhancing overall system performance and user satisfaction.
  • Provided remote support via ticketing system, ensuring timely resolution of IT-related inquiries.
  • Collaborated with cross-functional teams to implement new IT solutions and improve workflows.
  • Configured hardware, devices, and software to set up work stations for employees.

SALES ADVISOR & APPLE SPECIALIST

BestBuy
08.2023 - 07.2024
  • Utilized strategic sales techniques to drive revenue and exceed monthly goals.
  • Provided expert guidance on products, offering tailored recommendations to customers.
  • Troubleshoot and resolved technical issues for customers, ensuring seamless experiences.
  • Maintained up-to-date knowledge on the latest technology trends to deliver informed advice.
  • Educated customers on product features, enhancing their shopping experience.

WAREHOUSE MANAGER

Hair Systems
06.2020 - 01.2022
  • Managed assembly lines to ensure daily tasks were completed efficiently.
  • Oversaw incoming shipments and tracked inventory levels.
  • Conducted regular supply audits to maintain accurate product stock.
  • Prepared shipment documentation and scheduled trucks for merchandise dispatch.
  • Enhanced assembly line efficiency through organizational restructuring.

Education

BUSINESS INFORMATION SYSTEMS

Middlesex County College
Middlesex, NJ
12-2025

Skills

  • Proficient in macOS operating system and troubleshooting
  • Basic AV and networking skills, including video conferencing and WiFi
  • Strong problem-solving abilities and customer service orientation
  • Technical troubleshooting
  • Technical support
  • Software installation

Timeline

IT Support Specialist

Milestone Technologies
07.2024 - Current

SALES ADVISOR & APPLE SPECIALIST

BestBuy
08.2023 - 07.2024

WAREHOUSE MANAGER

Hair Systems
06.2020 - 01.2022

BUSINESS INFORMATION SYSTEMS

Middlesex County College

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MISBAH MIRZA