Summary
Overview
Work History
Education
Skills
Personal Highlights
References
Timeline
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Alycia Platania

9323 Menchaca Rd, Apt 723, Austin,TX

Summary

Experienced professional with 6 years of superior customer service excellence, recognized for strong interpersonal skills and adept problem-solving abilities. Transitioning careers to leverage skills for personal and professional growth. Known for integrity, empathy, and a commitment to continuous improvement.

Overview

14
14
years of professional experience

Work History

Soccer Coach & Front Desk Manager

HCI (Hill Country Indoor)
Austin, TX
06.2022 - Current
  • Provide exemplary front desk service by greeting visitors, managing phone calls, and directing inquiries with professionalism and efficiency
  • Manage field operations with a focus on maintaining order and ensuring safety during soccer activities
  • Plan and supervise sports drills and games at diverse sports camps, fostering teamwork and skill development
  • Design and execute physical education programs tailored for homeschool students, emphasizing fitness and coordination
  • Spearhead promotional initiatives to increase participation in soccer training events, demonstrating effective marketing and customer engagement skills
  • Educate youth aged 4-14 in soccer tactics, emphasizing discipline and sportsmanship

Crafts Department Head

Hobby Lobby
Austin, TX
09.2017 - Current
  • Lead inventory management by directing direct the procurement, organization, and maintenance of inventory for the crafts department, ensuring optimal stock levels and seamless operations
  • Streamline operations by Implement efficient systems for inventory control, minimizing discrepancies and maximizing productivity within the department
  • Customer transaction expertise with executing customer transactions with a high degree of accuracy and efficiency, consistently delivering exceptional service and fostering customer satisfaction
  • Accounting support by assisting in accounting functions, meticulously maintaining bookkeeping records and ensuring secure and accurate money transfers
  • Operational efficiency when enhancing departmental efficiency by developing and implementing processes that improve overall operational workflows and customer service experiences

Stylist

Sports Clips
Albuquerque, NM
09.2013 - 08.2017
  • Supported salon operations, including inventory management, appointment scheduling, and client communications, optimizing efficiency and client satisfaction
  • Cultivated enduring relationships with new and repeat clientele, fostering trust and loyalty
  • Tailored hair services to individual client preferences and requirements, ensuring satisfaction and personalized care
  • Advised clients on current hair trends and styles, recommending suitable options for their preferences and lifestyles
  • Executed precision haircuts and styling techniques, consistently achieving desired looks and enhancing client confidence

Stylist

Fantastic Sams
Albuquerque, NM
03.2012 - 09.2013
  • Managed appointment scheduling and client consultations efficiently, ensuring seamless service delivery and client satisfaction
  • Resolved client concerns and inquiries promptly and professionally, maintaining a positive salon experience
  • Actively listened to client needs and preferences, adapting services and techniques to exceed expectations and build lasting client relationships

Stylist

Fredrico's
Albuquerque, NM
06.2010 - 02.2012
  • Initiated my career as a stylist immediately following graduation, gaining valuable hands-on experience in providing exceptional salon services
  • Collaborated with senior stylists to refine techniques and stay updated on industry trends, ensuring high-quality service delivery
  • Demonstrated proficiency in hair cutting and styling techniques, catering to diverse client preferences and achieving desired results

Education

Some College (No Degree) - Undergraduate Requirements

Central New Mexico
05-2022

Associate of Arts - Arts in Music

Austin Community College
05-2020

Cosmetologist License - Cosmetology

Callas Beauty Institute
05-2010

Skills

  • Customer Service and Data Collection - Handling inquiries, providing excellent service, building relationships, and proficient in Verde
  • Communication and Multitasking - Effective communication and excelling in busy, multitasking environments
  • Time and Organizational Management - Efficient task prioritization, maintaining organization, and managing stock/restocks
  • Team Leadership and Conflict Resolution - Leading teams, resolving conflicts, and managing retail change orders
  • Financial Management and Detail Orientation - Ensuring accuracy in tasks, including daily cash revenue deposits
  • Problem-Solving and Adaptability - Prompt issue resolution and adapting to new challenges

Personal Highlights

  • Choir Member: Contributed as a member of the church choir, enhancing teamwork and musical proficiency
  • Pianist: Proficient in playing the piano, demonstrating musical talent and dedication to artistic expression
  • Soccer Coaching: Provided coaching and mentorship to youth soccer players, fostering skill development and sportsmanship
  • Dancing: Experienced in various dance forms, combining physical coordination with artistic expression
  • Horseback Riding: Skilled in horseback riding, demonstrating discipline and enjoyment in equestrian activities

References

  • Julie McGrath: 505.967.5333
  • Stacey Bowen: 512.971.5096
  • Linda Lucio: 210.716.8777

Timeline

Soccer Coach & Front Desk Manager

HCI (Hill Country Indoor)
06.2022 - Current

Crafts Department Head

Hobby Lobby
09.2017 - Current

Stylist

Sports Clips
09.2013 - 08.2017

Stylist

Fantastic Sams
03.2012 - 09.2013

Stylist

Fredrico's
06.2010 - 02.2012

Some College (No Degree) - Undergraduate Requirements

Central New Mexico

Associate of Arts - Arts in Music

Austin Community College

Cosmetologist License - Cosmetology

Callas Beauty Institute

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Alycia Platania