Miscar Féliz
166 Lisa Drive, Brockton,MA
Summary
Dedicated maintenance professional with expertise in maintaining cleanliness and hygiene in both interior and exterior environments. Proficient in routine and deep cleaning tasks, including floor care, restroom restocking, waste removal, and window cleaning. Known for reliability and attention to detail, ensuring spaces are consistently well-maintained.
Overview
22
22
years of professional experience
Work History
CUSTODIAN
SWB CLEANER SERVICES
Dorchester, MA
01.2024 - Current
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Dusted furniture, machines or equipment.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Serviced, cleaned and restocked restrooms.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Stripped, sealed and polished floors.
- Removed snow from sidewalks using snowplows or snow blowers.
- Worked effectively in team environments to make the workplace more productive.
Network Administrator
Instituto Dominicano Para la Calidad
Santo Domingo, Dominican Republic
09.2011 - 08.2020
- Conducted routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Created accounts and configured hardware to support onboarding process for new hires.
- Supported various operating systems and server technologies.
- Maintained inventory records of all hardware components used in the network environment.
- Provided technical support for local area networks, wide area networks and Internet connections.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Assisted users with password resets and account lockout resolutions.
- Managed Active Directory user accounts, groups, and computer objects.
- Managed user access through firewall configurations.
IT Technical Support Specialist
Instituto Dominicano para la Calidad.
Santo Domingo, Dominican Republic
01.2009 - 09.2011
- Diagnosed hardware failures in workstations, laptops, printers, scanners.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Deployed new computers for end users by installing operating systems and applications according to company standards.
- Performed maintenance and upgrades to existing computer systems as needed.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Maintained positive working relationship with fellow staff and management.
Data Entry Clerk
Affiliated Computer Services
Santo Domingo, Dominican Republic
03.2003 - 07.2005
- Obtained scanned records and uploaded into company databases.
- Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.
- Utilized specialized software applications related to the job role.
- Verified accuracy and completeness of data entry into the database system.
- Maintained confidentiality of sensitive information entered into the system.
Education
Bachelor of Science - Informatics
Universidad Tecnologica De Santiago
Dominican Republic02-2009
Some College (No Degree) - CCNA 1: Network Fundamentals (v4.0)
Instituto Tecnologico De Las Americas
Dominican RepublicSome College (No Degree) - CCNA 2: Routing Protocols And Concepts. (v4.0)
Instituto Tecnologico De Las Americas
Dominican RepublicSome College (No Degree) - CCNA 3: LAN Switching and Wireless (v4.0)
Instituto Tecnologico De Las Americas
Dominican RepublicSome College (No Degree) - CCNA 4: Accessing The WAN (v4.0)
Instituto Tecnologico De Las Americas
Dominican RepublicSome College (No Degree) - IT Essentials II: Network Operating Systems
Instituto Tecnologico De Las Americas
Dominican RepublicSkills
- Building inspection
- Floor polishing
- Team collaboration
- Physical stamina
- Janitorial procedures
- Sanitation techniques
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
CUSTODIAN
SWB CLEANER SERVICES
01.2024 - Current
Network Administrator
Instituto Dominicano Para la Calidad
09.2011 - 08.2020
IT Technical Support Specialist
Instituto Dominicano para la Calidad.
01.2009 - 09.2011
Data Entry Clerk
Affiliated Computer Services
03.2003 - 07.2005
Bachelor of Science - Informatics
Universidad Tecnologica De Santiago
Some College (No Degree) - CCNA 1: Network Fundamentals (v4.0)
Instituto Tecnologico De Las Americas
Some College (No Degree) - CCNA 2: Routing Protocols And Concepts. (v4.0)
Instituto Tecnologico De Las Americas
Some College (No Degree) - CCNA 3: LAN Switching and Wireless (v4.0)
Instituto Tecnologico De Las Americas
Some College (No Degree) - CCNA 4: Accessing The WAN (v4.0)
Instituto Tecnologico De Las Americas
Some College (No Degree) - IT Essentials II: Network Operating Systems
Instituto Tecnologico De Las Americas