Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

MISCHA LARK

1003 Clinton Drive, Tuscaloosa,AL

Summary

Experienced public safety telecommunicator with a proven ability to manage 911 and non-emergency operations in high-pressure environments. Skilled in crisis communication, emergency dispatch coordination, and meticulous documentation. Adept at training employees, enhancing team performance, and ensuring compliance with CJIS and NCIC protocols.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Telecommunicator, Dispatcher

City of Tuscaloosa Police Department
Tuscaloosa, AL
09.2013 - Current
  • Coordinated 911 and non-emergency call prioritization, dispatching police units to ensure prompt response times.
  • Provided critical support to distressed callers by gathering essential information, offering reassurance, and relaying details to field units.
  • Maintained accurate, compliant documentation of calls and incidents, ensuring adherence to CJIS and NCIC standards.
  • Trained new dispatchers in standard operating procedures, NCIC protocols, and the proper use of telecommunications equipment.

Receiving Clerk

Lowes Home Improvement
Northport, AL
04.2010 - 09.2013
  • Verified shipment accuracy by reconciling incoming inventory with documentation and reports.
  • Organized inventory storage and prepared outbound shipments with precise labeling and packaging.
  • Reviewed work orders to ensure timely delivery and accurate order fulfillment.
  • Completed detailed shipment records, including packing slips, receiving reports, and tracking logs.

Office Manager

GastroCare, PC
Northport, AL
05.2007 - 01.2010
  • Streamlined front desk operations, improving patient check-in and checkout processes.
  • Organized and maintained electronic and paper filing systems for efficient record retrieval.
  • Facilitated insurance verifications, ensuring accurate billing and coverage for patient services.
  • Supported office operations during peak periods by coordinating administrative tasks and scheduling.

Education

Master of Science - Secondary Education

Grand Canyon University
Phoenix, AZ

Bachelor of Science - Business Administration

The University of Alabama
Tuscaloosa, AL

Associate of Applied Science - Office Administration

Jefferson State Community College
Birmingham, AL

Skills

  • Law enforcement databases (NCIC, Spillman Flex CAD)
  • Emergency resource coordination
  • CJIS compliance management
  • Crisis communication and de-escalation techniques
  • Microsoft Office Suite
  • Telecommunications equipment proficiency (eg, Motorola MCC 7500 Elite)

Certification

  • ALPST-1 (Public Safety Telecommunicator)
  • CJIS Security & Privacy:Security Role Certified
  • CJIS Security Awareness Certified
  • NCIC/ACJIS Full Certification

Accomplishments

  • Agency administrator for CJIS online for Tuscaloosa Police Department
  • ALACOP (Alabama Communications & Operations Portal) agency administrator & alternate ALACOP TAC (Terminal Agency Coordinator)
  • Dispatch Response to Active Killers
  • Fire Chief's Commendation in recognition of exemplary teamwork during the implementation of Priority Dispatch
  • Approaching Alzheimer's-First Responder Training
  • OUTEC-Online Universal Telecommunication Essentials IAED (International Academics of Emergency Dispatch)

References

References available upon request.

Timeline

Telecommunicator, Dispatcher

City of Tuscaloosa Police Department
09.2013 - Current

Receiving Clerk

Lowes Home Improvement
04.2010 - 09.2013

Office Manager

GastroCare, PC
05.2007 - 01.2010

Master of Science - Secondary Education

Grand Canyon University

Bachelor of Science - Business Administration

The University of Alabama

Associate of Applied Science - Office Administration

Jefferson State Community College

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MISCHA LARK