Mischa Phillips
Houston,TX
Summary
Experienced professional in Criminal Justice Divisions and Administrations with a strong commitment to accurate record-keeping and exceptional customer service. Proven ability to engage effectively with diverse communities, fostering positive relationships and ensuring clear communication. A track record of maintaining high standards in administrative tasks and client interactions, contributing to overall operational efficiency. Dedicated to upholding the integrity of information while supporting community needs through responsive service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Data Entry Operator (Sr. DEO)/Criminal Justice Liaison
City of Houston Houston Police Department
Houston, TX
06.2022 - 09.2024
- The Sr. Data Entry Operator entails entering mass amounts of information into the computer database using various source documents to provide information necessary for the processing of specific legal and administrative reports, forms, and data. This position also entails being in rotation with fellow coworkers as Criminal Justice Liaison, which involves taking calls from citizens or other City Departments, providing crash or incident reports and processing incoming and outgoing mail. The Criminal Justice Liaison also processes incoming email requests for reports or calls for service. This position also includes providing Customer Service with other Intergovernmental agencies providing reports to clients that come into the Police Department. My accomplishments include completed orientations from the City and also CJIS, TLETS, NCIC and TCIC training and test scores of 93 - 96 percentile. I have also completed gun, boat, license plate validations and am currently working on receipt and processing of Attorney General Letters, incoming Liaison email record requests and coverage for walk in requests.
License Permit Specialist II (LPSII)
Texas Department of Public Safety
Houston, TX
01.2020 - 12.2022
- Work involves receiving and reviewing license and registration applications, ensuring compliance with applicable policies, codes, and statutes, communicating with external and internal customers. Also process payments for applications and permits.
Administrative Assistant II-III
Texas Department of Public Safety
Houston, TX
12.2018 - 01.2020
- My position involves preparing and disseminating information from Spurs reports, maintaining filing systems, preparing and distributing correspondence to include reports, studies, forms, and documents, perform general office duties such as ordering supplies, and assisting with general human resources work.
- I respond to inquiries and interpret rules, regulations, policies and procedures. I also plan meetings and compile and enter data for charts, graphs, summaries and reports. Answer phone calls, route incoming calls, take messages and greet all visitors, also cover the receptionist area as assigned. Review and edit reports, manage and maintain schedules and travel arrangements for Agents and Supervisors. I also serve as a Notary Public, and help train others when called upon. Enter overtime for Agents in CAPPS database. Perform other duties as they are assigned.
Facilities Clerk
Texas Department of Public Safety
Jersey Village, TX
06.2017 - 12.2017
- My position includes performing data entry of work requests into tracking database, distribute work request and monitor those requests ensuring they are completed in a timely manner. I work with facility staff to ensure satisfactory resolution to the customer. I maintain documentation related to contracts and leases, inventory, personnel and time records and finances. I perform routine clerical support including tracking assignments, maintaining records or logs such as vehicle mileage/fuel reports, filing, and scheduling meetings. Produce, review and/or maintain purchase orders using Electronic Procurement System. Provide basic level technical assistance to internal and external customers related to policies, procedures, rules, regulations, standards, or requirements which include some training and orienting new employees. I assist with special projects, and also with the receptionist and mail room duties. Perform related work as assigned.
Records Clerk
City of Sugar Land Police Department
Sugar Land, TX
02.2015 - 09.2017
- Prepare cases to be filed with the FBA's office, process Non-Disclosures, process Order of Expunctions and Subpoenas, notify ISD's of student offenders, maintain RSO files and send notification letters to surrounding schools, prepare monthly UCR report, process background checks, TCIC/NCIC Validations for Dispatch monthly, process Pseudonym requests, maintain all PD forms, process Intergovernmental Requests for Records, monthly performance measures, daily records review, name candidate, filing, scanning of all attachments, daily deposit to City Treasury, maintain contractor badges, receive all PD packages, process Restricted Access Orders, CALEA, monitor Records e-mail inbox, clearance letters, offense reports, sign in citizens for finger printing, respond to inquiries about the status of reports, answer 2500 and 2590 telephone lines. Remaining calm during stressful situations keeping a positive attitude while utilizing the "Dale Carnegie Principles".
Temporary Records Clerk
City of Sugar Land Municipal Court
Sugar Land, TX
05.2015 - 10.2015
- May 11, 2015 Receive information/documentation and scan into the system, also process payments of different forms, i.e. speeding tickets, deferred payments, Drivers Safety Course, handicap placards, warrants, extensions of community service, payments and requests for Drivers Safety Course through the mail, etc., also check defendants in for court and process their paperwork or payments after they have seen the Judge or Prosecutor. Also call and verify defendants' insurance to see if it was valid at the time of their citation.
Office Assistant
Harris County
Houston, TX
02.2012 - 04.2014
- Heavy Data Entry of fees, classes and offender identification cards for adult probationers in Harris County, to also include those probationers transferring into Harris County from other counties. Including heavy volumes of face to face customer service to ensure accuracy of information entered into system. Worked file management with heavy incoming and outgoing Misdemeanor and Felony files, and probationers, calculating fees and entering data from Conditions and payment slips into JIMS system, to include labeling, assigning files in JIM2 to specific regions, fees due, education and employment, also shipping case files to specified Regions. Responsible for training new hires on the workflow and process of the office setting. Also telephone operator, receive incoming and directing/transferring calls to specific departments within Probation and Court departments. Also was proficient with Data Entry of over 150 Time Sheets in the IFAS System.
Information Specialist Level I
Harris County Appraisal District
Houston, TX
06.2006 - 05.2007
- High volume call center in office setting, catering to property owners in Harris County, answer questions, relay information from the Property Tax Code, mail important information, high volume data entry, process mail, refer calls to appropriate departments, prep files for hearings, prepare correspondence to be mailed, etc. also operator duties at PBX. Remaining professional during intense situations.
Admissions/ Telemarketer
DeVry University
Houston, TX
01.2006 - 06.2006
- Successful administration of telemarketing/appointment setting for students and parents, coordinating career goals and educational plans.
Education
GED -
Pikes Peak Community College
Colorado Springs, CO04.1987
Secretarial Science (Associates) -
Blair Junior College
Colorado Springs, CO07.1989
Skills
- Microsoft Excel
- 10 key typing
- Transcription
- Office experience
- Windows
- Proofreading
- Accounts Payable
- Computer skills (10 years)
Certification
- Driver's License
- Certified Notary Public
- Non-CDL Class C
Timeline
Senior Data Entry Operator (Sr. DEO)/Criminal Justice Liaison
City of Houston Houston Police Department
06.2022 - 09.2024
License Permit Specialist II (LPSII)
Texas Department of Public Safety
01.2020 - 12.2022
Administrative Assistant II-III
Texas Department of Public Safety
12.2018 - 01.2020
Facilities Clerk
Texas Department of Public Safety
06.2017 - 12.2017
Temporary Records Clerk
City of Sugar Land Municipal Court
05.2015 - 10.2015
Records Clerk
City of Sugar Land Police Department
02.2015 - 09.2017
Office Assistant
Harris County
02.2012 - 04.2014
Information Specialist Level I
Harris County Appraisal District
06.2006 - 05.2007
Admissions/ Telemarketer
DeVry University
01.2006 - 06.2006
GED -
Pikes Peak Community College
Secretarial Science (Associates) -
Blair Junior College