Mischa Posner
Jenkintown,PA
Summary
Dynamic and reliable professional with extensive experience in client relationship management and pet care, notably at Olive Garden. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Committed to maintaining high standards of service while adapting to diverse needs, ensuring a safe and enjoyable environment for all clients. I’ve won over 3 certifications for my hard work and dedication.
Overview
8
8
years of professional experience
Work History
Dog Sitting
Myself
Maple Glen PA
07.2026 - Current
- Provided attentive care to dogs, ensuring their safety and well-being during sitting sessions.
- Executed daily feeding, exercise, and playtime routines tailored to individual dog needs.
- Maintained clean living environments for pets, promoting hygiene and comfort.
- Developed trusting relationships with clients through effective communication and reliability.
- Monitored pet behavior and health, promptly identifying any concerns or changes.
- Adapted care strategies based on unique personality traits of different breeds.
- Scheduled appointments efficiently, balancing multiple clients while maintaining quality service.
- Enhanced client satisfaction by soliciting feedback and implementing suggested improvements in service delivery.
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
Volunteer Work
Abington/Mckinnley School District
Willow Grove, PA
06.2024 - 08.2026
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
- Provided menu information and recommendations, supporting server teams during busy shifts.
- Assisted with training new hosts on customer service standards and operational procedures.
- Coordinated with kitchen staff to ensure timely food delivery to guests.
- Monitored dining area cleanliness, maintaining high standards of restaurant presentation.
ToGo
Olive Garden Restaurant
Willow Grove, PA
10.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Host
Olive Garden
10.2025 - Current
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
- Provided menu information and recommendations, supporting server teams during busy shifts.
- Assisted with training new hosts on customer service standards and operational procedures.
- Coordinated with kitchen staff to ensure timely food delivery to guests.
- Monitored dining area cleanliness, maintaining high standards of restaurant presentation.
Expo
Iron Hill
Huntingdon Valley, PA
09.2021 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Host
Iron Hill
Huntingdon Valley, PA
09.2021 - 08.2025
- Handled guest inquiries and resolved issues swiftly, fostering positive customer relations.
- Contributed to team efforts by collaborating effectively with front-of-house staff during peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Assistant Coach
YMCA/Football Event
Willow Grove, PA
11.2025 - 2025
- Assisted in developing practice plans and drills to enhance player performance.
- Provided support during team events, fostering a positive and inclusive environment.
- Monitored player progress, offering constructive feedback to improve skills and teamwork.
- Coordinated logistics for games and practices, ensuring all equipment was prepared and available.
- Implemented training techniques that improved player engagement and motivation levels.
- Mentored junior coaches in effective strategies for skill development and game management.
- Evaluated team performance metrics to drive strategic adjustments in coaching approaches.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Advised head coach on discipline, performance, and other decision-making areas.
Float
Vincents Pizza
Rockledge PA
10.2018 - 10.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Abington Senior High School
Abington, PA06.2025
Skills
Schedule management
Written and verbal communication
Dog walking
Client relationship management
Pet care needs
Medication management
Issue resolution
Care plan adherence
Client privacy management
Behavioral management
Client check-ins
Safe transportation
Grooming and bathing
Task scheduling
Client privacy
Pet care management
Positive attitude
Pupil supervision
Honest and trustworthy
Punctual and reliable
Customer service
Flexible schedule
Adaptability and dependability
Regular availability
Clean background check
Animal safety
Client communication
Behavior monitoring
Behavior management
Schedule adherence
Smartphone usage
Special needs care
Safety protocols
First aid knowledge
Health monitoring
Exercise plan implementation
Calm demeanor
Problem-solving
Critical thinking
Relationship building
Teamwork and collaboration
Work planning
Attention to detail
Work prioritization
Feeding and watering
Problem identification
Supply maintenance
Treatment documentation
Timeline
Dog Sitting
Myself
07.2026 - Current
Assistant Coach
YMCA/Football Event
11.2025 - 2025
ToGo
Olive Garden Restaurant
10.2025 - Current
Host
Olive Garden
10.2025 - Current
Volunteer Work
Abington/Mckinnley School District
06.2024 - 08.2026
Expo
Iron Hill
09.2021 - 08.2025
Host
Iron Hill
09.2021 - 08.2025
Float
Vincents Pizza
10.2018 - 10.2020
High School Diploma -
Abington Senior High School