Mischantia Glenn
Elon,NC
Summary
Highly motivated and results-driven Customer Service Professional with over 10 years of experience in delivering exceptional customer support across various industries. Proven track record of consistently exceeding customer expectations and enhancing overall satisfaction. Adept at handling diverse customer inquiries, resolving issues promptly, and ensuring positive interactions. Strong communication and interpersonal skills with a keen ability to empathize with customers and address their needs effectively. Demonstrated proficiency in utilizing customer service software and maintaining detailed records. Committed to upholding the highest standards of professionalism while contributing to a collaborative team environment.
Overview
13
13
years of professional experience
Work History
Admission Specialist
Penn Foster Group
10.2023 - Current
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone, email, or in-person visits.
- Communicated with students to explain application process and answer questions.
- Completed admissions duties with timeliness and accuracy.
CSR/Remote/Scheduling/Medical coding/insurance verification /Clinical
Lakeside Pediatrics
11.2022 - 10.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained all staff on front desk procedures and policies.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Representative/Dispatch/Remote
Empire
08.2019 - 10.2022
- Help drivers as needed respond to emails at timely manner
- Coordinates routes and delivery times in the most effective manner
- Assigns vehicles, checks out drivers and distributes necessary paperwork
- Monitors driver progress and assists with problems as needed
- Assigns runs to drivers and adds to daily shuttle run
- Answers inquiries via telephone regarding product availability and pricing
- Processes order requests using company systems; reviews and confirms online orders as needed and process returns and exchange requests
- Places outbound calls to customers to update order status, verify account information and update business and contact information as needed
- Answers product information requests and resolve product support problems
- Handles customer issues and concerns
Machine Operator/Manufacting Associate/CNC MACHINE
Timken
03.2015 - 07.2019
- Set up and operate a variety of package bearings hard turning, grinding, inspection, and assembly equipment to produce package bearing
- Responsible for quality and quantity of work produced in assigned production
- Monitors all assigned machines
- Follow all standards, certifications, and training manual procedures and specifications daily concerning tasks such as handling rejects and scrap
- Utilizes various measuring tools to ensure products are conformed to visual and dimensional specifications
- Performs adjustments to overcome size deviations and logs machines accordingly
- Replace worn or broken tooling grinding wheels, honing tape, honing stones, etc., as necessary
- Performs various other related assignments: material handling, repairing nicks, clearing conveyor jams, and filing oil reservoirs
QC Inspector/Materials Handler/Machine Operator/Customer service
CTDI
06.2011 - 03.2015
- Evaluated components and final products against quality standards and manufacturing specifications.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Education
High School Diploma -
North Gaston High School
Skills
- Machine Operator
- Packaging
- Assembly
- Manufacturing
- Customer Service
- Quality Inspection
- Data Entry
- Picking
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Admission Specialist
Penn Foster Group
10.2023 - Current
CSR/Remote/Scheduling/Medical coding/insurance verification /Clinical
Lakeside Pediatrics
11.2022 - 10.2023
Customer Service Representative/Dispatch/Remote
Empire
08.2019 - 10.2022
Machine Operator/Manufacting Associate/CNC MACHINE
Timken
03.2015 - 07.2019
QC Inspector/Materials Handler/Machine Operator/Customer service
CTDI
06.2011 - 03.2015
High School Diploma -
North Gaston High School
Similar Profiles
Talmage MitchellTalmage Mitchell
Sales Development Representative at Penn Foster GroupSales Development Representative at Penn Foster Group
Toni McConnellToni McConnell
Team Support Specialist/Interim Team Lead at Penn Foster GroupTeam Support Specialist/Interim Team Lead at Penn Foster Group
Kathryn (Katie) ZellersKathryn (Katie) Zellers
Assistant Inventory Manager at Penn Foster GroupAssistant Inventory Manager at Penn Foster Group
Angelo BobbittAngelo Bobbitt
Assembly Line Worker at AmazonAssembly Line Worker at Amazon
Hunter SmithHunter Smith
Team Member/ Shift Lead at Chick Fil aTeam Member/ Shift Lead at Chick Fil a