Mischeca Smith-Clark
Panama City Beach
Summary
To optimize my potential at all costs which will enable me to utilize my training experience in an effective and efficient manner to enhance and maintain the fulfillment of the organization's goals, visions and objectives. I am Experienced in maintaining high standards of care and compliance in fast-paced environments while fostering teamwork and delivering exceptional service while delivering compassionate support and maintaining compliance with safety and sanitation standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
deli &bakery associate
Walmart
Panama City Beach, Florida
02.2025 - Current
- Guided customers in product selection, enhancing their shopping experience and addressing baking-related inquiries.
- Provided excellent customer service to foster satisfaction and loyalty.
- Coordinated with team members to meet daily baking schedules, ensuring timely product availability.
- Operated ovens and mixers, ensuring proper temperature and mixing times.
- Stocked shelves with freshly-baked items throughout the day.
- Stocked shelves with fresh products, ensuring availability for customers.
- Maintained clean workstations and adhered to sanitation guidelines.
- Followed all safety protocols when operating kitchen machinery.
- Instructed new associates on bakery procedures and equipment usage, facilitating smooth onboarding.
Cashier
Target
Panama City Beach, Florida
11.2023 - 02.2025
- Processed customer transactions accurately and efficiently at busy retail locations.
- Handled cash, credit, and electronic payments while ensuring security protocols.
- Maintained clean, organized checkout areas to enhance customer satisfaction and streamline transactions.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Delivered exceptional customer service through active listening and engagement, fostering repeat business.
- Assisted customers in locating products and provided relevant information.
- Answered customer questions and provided store information.
- Used suggestive selling techniques to promote add-on sales.
- Applied coupons to customer purchases to reduce total costs.
- Organized promotional displays and arranged merchandise to effectively attract customer attention and drive sales.
- Verified cash drawer amounts at shift start to ensure accuracy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
cashier
Chick Fill A
Panama City Beach, Florida
04.2023 - 10.2023
- Processed cash, credit, and gift card payments with accuracy to ensure efficient transactions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer transactions using point-of-sale systems.
- Delivered excellent customer service that contributed to positive shopping experiences.
- Assisted customers with product inquiries and made tailored recommendations to improve satisfaction.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
Front desk Agent/Night Auditor & Supervisor
By The Sea Resorts
Panama City Beach, Florida
03.2021 - 04.2023
- Managed guest check-in and check-out procedures efficiently and professionally.
- Managed room assignments and ensured accurate guest billing information.
- Coordinated with housekeeping to ensure timely room availability and uphold cleanliness standards for guest satisfaction.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Handled guest inquiries and resolved issues with professionalism and efficiency.
- Resolved customer complaints with professionalism and courtesy, enhancing overall guest experience.
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Managed check-ins and check-outs in a timely manner.
- Processed payments and maintained cash drawer accuracy during shifts.
- Answered phone calls promptly while maintaining a professional attitude.
- Maintained a positive front desk environment while managing multiple tasks simultaneously.
- Provided local area information and recommendations to enhance guest experiences.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture, and other entertainment.
- Coordinated reservations and handled special requests to enhance guest experience.
- Reserved guest rooms over phone, in person, and via computer for travelers and provided confirmations.
- Trained new front desk employees on policies and procedures effectively.
- Assisted in training new front desk staff on procedures and customer service practices.
- Performed various administrative tasks to support front desk operations.
- Updated computer system with guest information including contact details, payment methods and any special requests.
- Supervised front desk staff to uphold service standards, fostering a positive guest service environment.
- Supervised front desk staff to uphold service standards, fostering a positive guest service environment.
- Managed nightly financial audits and reconciled cash drawers for accuracy.
- Handled billing discrepancies and processed payments accurately.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
Telephone operator and front desk receptionist
PA Benjamin
kingston, Jamaica
01.2018 - 01.2021
- Operated multi-line telephone systems for efficient communication flow.
- Directed calls to appropriate departments based on caller requirements.
- Managed incoming calls and directed them to appropriate departments.
- Assisted customers with inquiries, ensuring clarity and professionalism.
- Coordinated with team members to streamline call handling processes for better customer experience.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Assisted customers with placing orders over the phone.
- Followed up with customers to ensure resolution of issues and enhance satisfaction.
- Maintained accurate records of customer interactions, transactions, comments, and complaints to ensure quality service.
- Communicated effectively with other departments regarding customer concerns.
- Adhered to all company policies related to telephone etiquette and customer service standards.
- Handled typing and data entry duties to correct and update electronic telephone directories.
- Supported individuals with hearing challenges in utilizing assistive services for calls.
Education
CNA Certificate - Medical
Goodwill Career Training Centre
Panama City, FL05-2026
Skills
- Patient care
- CPR Certified
- Collecting vital signs
- Patient communication
- Basic life support
- Emergency response
- Food safety compliance
- Food allergen awareness
- Range of motion exercises
- Patient equipment sourcing
- Attention to detail
- Patient care coordination
- Infection control
- Safety protocols
- HIPAA compliance
- Advanced life support
- Compassionate communication
- Accurate record keeping
- Detail orientation
- Critical thinking
- Patient monitoring
- Vital signs assessment
- Rehabilitation support
- Patient documentation
- Clinical support
- Direct patient support
- Supply ordering
- Order fulfillment
- Active listening
- Critical thinking
- Compassionate interaction
- Feeding assistance
- C
Certification
- CNA CURRENTLY OBTATINING
Timeline
deli &bakery associate
Walmart
02.2025 - Current
Cashier
Target
11.2023 - 02.2025
cashier
Chick Fill A
04.2023 - 10.2023
Front desk Agent/Night Auditor & Supervisor
By The Sea Resorts
03.2021 - 04.2023
Telephone operator and front desk receptionist
PA Benjamin
01.2018 - 01.2021
CNA Certificate - Medical
Goodwill Career Training Centre