Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Mischel Babi

Burleson,TX

Summary

Highly motivated and self-starting Work at Home Agent with exceptional analytical skills and attention to detail. Committed to providing excellent customer service in a professional and caring manner, fostering strong relationships with each caller. Skilled in addressing inquiries, resolving issues, and ensuring customer satisfaction through a collaborative approach and adaptability. Experienced in managing customer interactions to maintain loyalty, utilizing problem-solving and communication skills in fast-paced environments to deliver top-tier service.

Overview

19
19
years of professional experience

Work History

Customer Care Representative

Neiman Marcus Group
Dallas, Texas
10.2023 - Current
  • Managed approximately 30-70 calls and emails per day from customers
  • Contributed to positive company reviews by delivering exceptional support experiences to clients.
  • Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
  • Maintained good call control to quickly uncover questions and keep call times low.
  • Provided exceptional service by consistently meeting or exceeding key performance indicators.

  • Balanced multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality standards.
  • Consistently maintained a high level of professionalism while interacting with customers across diverse industries and backgrounds.
  • Promoted brand loyalty through genuine empathy for customers'' needs and personalized support experiences tailored to individual preferences.

  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Managed high call volume with exceptional professionalism and efficiency.

Customer Service Representative

Sutherland
05.2023 - 10.2023
  • Responsible for incoming customer calls, refunds. Handle cancellations, promos and fixing entitlements for Disney+ and ESPN+ customers. Worked with customers on resolution with their accounts.
  • WFH
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Flight Attendant

American Airlines
10.2006 - 10.2023
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.

Customer Service Representative/Order Entry

Omaha Steaks
10.2022 - 01.2023
  • Responsible for incoming customer calls, refunds and reshipping merchandise. Worked with customers on resolution with their orders. Also worked in the order department side taking orders from current and new customers. Data entry.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Churchill High School
Eugene, OR
06.1982

Skills

  • Order Entry
  • Data Entry
  • Administrative Experience
  • Salesforce
  • Supervising experience (3 years)
  • Complaint handling
  • Call center experience
  • Reporting and analysis
  • Live chat support
  • Escalation management
  • Returns and exchanges
  • Shipping and delivery

Additional Information

  • ABILITIES:
  • Strong ability to work independently and achieve results.
  • Superior phone and etiquette skills
  • Excellent communication skills - written, verbal and listening .
  • Familiarity with Microsoft Word, Excel, IE and Skype,Zoom ,Webex
  • Ability to resolve customer problems and complaints in an effective and professional manner
  • Ability to quickly and accurately learn various forms of technology and software.
  • Self-motivated
  • Attention to detail/Accurate
  • Experienced high volume call environment
  • Data entry
  • Dependable and organized

Timeline

Customer Care Representative

Neiman Marcus Group
10.2023 - Current

Customer Service Representative

Sutherland
05.2023 - 10.2023

Customer Service Representative/Order Entry

Omaha Steaks
10.2022 - 01.2023

Flight Attendant

American Airlines
10.2006 - 10.2023

High School Diploma -

Churchill High School

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