Mischellay Jenkins
San Diego,CA
Summary
Seeking and enthusiastically pursuing opportunity to add immediate value to a growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. A Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Caretaker
Aging, Home Care
San Diego, CA
06.2012 - Current
- Supervise and Assist client with daily needs such as ;
- Meal preparation, laundry, grocery shopping, cleaning client home
- Personal Care such as ; Grooming, bathing and bladder care
- Personal reminder to make sure client keeps All medical appointments provide transportation when needed
- Followed care plan, home regulations, and ensuring safety practices were consistently implemented
- Companion to clients
- Ran errands for patients, did shopping, and picked up other necessities.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Scheduled and accompanied clients to medical appointments.
- Remained alert to problems or health issues of clients and competently responded.
CNA Student
CNA Student, Country Hills Health Care Center
El Cajon, CA
08.2021 - 09.2021
- Assisted with patient care such as , making beds , giving bed baths , showers ,dressing, delivering meals , feeding hospice patients , documentation of I&O’s (intake & output) ,shaving , changing briefs as needed , colostomy care , W/C Transfer , back rubs etc.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
Front Desk Receptionist / Security Guard
GMI
San Diego, CA
06.2017 - 11.2017
- Informed and warned patrons of rules infractions, such as smoking, loitering and trust passing
- Observe and Report, answering site phone and taking messages for management while away from office
- Operated over 15 surveillance cameras to monitor interior and exterior / Public areas
- Closing/ Locking down common areas at end of employees shift, only allowing those with access pass to enter building after hours
- Supervisor of building over weekends and holidays
- Keyholder
- Event Staff Security
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
Security Guard
Contemporary service Corporation
San Diego, CA
05.2016 - 11.2017
- On call
- Observe and report
- Provided guest with friendly Customer Service
- Focused on safety of event
- Secure Post
- Report activity
- Maximize their enjoyment of event which are attending
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
Customer service
Janitorial, Peoples Direct
San Diego, CA
09.2015 - 03.2017
- Observe and report
- Inspect job site for personal security and safety awareness
- Insure that its safe for those who are attending event that is occurring
- Assist visitors with personal items that weren't able to pass through metal detectors (such as strollers, handicap visitors, Etc), This job required to keep buildings in orderly condition
- Performed heavy cleaning duties such as cleaning floors, bathrooms, sweeping rugs, washing mirrors, cleaning mobile homes near event area, and removing rubbish,
- Cleansing of horse stalls
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Driver Helper
United Parcel Service
San Diego, CA
11.2015 - 01.2017
- Fast-paced Position handling packages, continually lift, lower, and slide packages between 25 and 75 lbs
- Deliver packages daily with positive attitude and on time.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Displayed very good communication and customer service skills.
- Lifted and carried packages weighing up to 70 pounds.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
Customer Service Representative
U-Haul International
Victorville, CA
03.2013 - 12.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Education
Some College (No Degree) - CNA
Western Medical Training Center
El Cajon, CAGED -
Hesperia Adult Education School
Hesperia, CA02.2013
Skills
Supervisor, key holder
- Communication skills
- Multi-Line Phone System
- Legal Issue Resolution
- Dispute Handling
- Sale and Rental Recordkeeping
- Heavy Lifting
- Meal Assistance
- Security
- Surveillance
- Residential Cleaning
- Adult Education
- Meal Preparation
- Medication Distribution
- Grocery Shopping
- ADLs Assistance
- Household Tasks
- Medication Reminders
- Running Errands
- Customer Relations
- Healthcare Information
- Office Staffing
- Status Updates
- Caregiving
- Time Management
- Hospice care
- Home care
- Leadership
- Computer skills
- Patience
- Ability to communicate clearly
- Great People skills
- Attentiveness
- Able to pick up new task at any time,
- Assume responsibility, Able to Work Hard under pressure,
- Assist coworkers, Supervisors and Clients in Cooperative manner ;
- Self-Motivated
- Detailed oriented
- Time management skills
- Multi-line phone system expertise
- Willingness to learn
- Experience with Microsoft Office
- 65 WPM Typist
- Security Management and Enhancement
- Grounds and Facility Inspection
Certification
- Certified CNA
- Security guard License
Timeline
CNA Student
CNA Student, Country Hills Health Care Center
08.2021 - 09.2021
Front Desk Receptionist / Security Guard
GMI
06.2017 - 11.2017
Security Guard
Contemporary service Corporation
05.2016 - 11.2017
Driver Helper
United Parcel Service
11.2015 - 01.2017
Customer service
Janitorial, Peoples Direct
09.2015 - 03.2017
Customer Service Representative
U-Haul International
03.2013 - 12.2013
Caretaker
Aging, Home Care
06.2012 - Current
Some College (No Degree) - CNA
Western Medical Training Center
GED -
Hesperia Adult Education School
- Certified CNA
- Security guard License
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