Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Mischelle Calia

O'Fallon,MO

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional customer and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Administrative Assistant

Midwest Vein Care & Medical Spa
Chesterfield , MO
03.2023 - Current
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted patients in a professional manner, responding to inquiries and directing them to appropriate medical staff.
  • Managed incoming calls while providing information or transferring callers to appropriate medical staff.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Handled confidential documents in an organized fashion according to established HIPAA protocols.
  • Scheduled appointments between patients and internal staff members.
  • Developed project plans for various tasks assigned by upper management.
  • Managed database systems containing patient contact information.
  • Answered questions from patients/customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Prepared and prioritized calendars and correspondence.
  • Directed customer communication to appropriate department personnel.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in a clean and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Education

Associate of Arts - Graphic Design

St. Charles Community College
Cottleville
05-1999

Skills

  • Data Entry
  • Clerical Support
  • Document Control
  • Office Administration
  • Scheduling
  • Appointment Scheduling
  • Proposal Writing
  • Memo preparation
  • Filing

Affiliations

  • Running
  • Weightlifting
  • Gardening
  • Remodeling homes
  • Refinishing furniture

Certification

  • CPR Certified
  • Hootsuite Certification
  • International Sports Science Association Certificate

Timeline

Administrative Assistant

Midwest Vein Care & Medical Spa
03.2023 - Current

Associate of Arts - Graphic Design

St. Charles Community College
Mischelle Calia