Mischelle Calia
O'Fallon,MO
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional customer and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Administrative Assistant
Midwest Vein Care & Medical Spa
Chesterfield , MO
03.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted patients in a professional manner, responding to inquiries and directing them to appropriate medical staff.
- Managed incoming calls while providing information or transferring callers to appropriate medical staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Handled confidential documents in an organized fashion according to established HIPAA protocols.
- Scheduled appointments between patients and internal staff members.
- Developed project plans for various tasks assigned by upper management.
- Managed database systems containing patient contact information.
- Answered questions from patients/customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Prepared and prioritized calendars and correspondence.
- Directed customer communication to appropriate department personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in a clean and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Education
Associate of Arts - Graphic Design
St. Charles Community College
Cottleville05-1999
Skills
- Data Entry
- Clerical Support
- Document Control
- Office Administration
- Scheduling
- Appointment Scheduling
- Proposal Writing
- Memo preparation
- Filing
Affiliations
- Running
- Weightlifting
- Gardening
- Remodeling homes
- Refinishing furniture
Certification
- CPR Certified
- Hootsuite Certification
- International Sports Science Association Certificate
Timeline
Administrative Assistant
Midwest Vein Care & Medical Spa
03.2023 - Current
Associate of Arts - Graphic Design
St. Charles Community College
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