Mischelle Carter
Woodbridge,VA
Summary
Customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator while upholding certain service expectations while performing at a high rate.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Service Representative
SLG Life Settlements
Sewickley, PA (Remote)
09.2017 - 03.2024
- Demonstrated strong communication skills to maintain customer relationships and resolve customer issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Analyzed customer feedback to identify areas of improvement within the organization's services.
- Ensured compliance with relevant laws, regulations and policies when handling customer interactions.
- Processed incoming medical records requests while maintaining a secure filing system for confidential documents.
- Entered and scanned data into electronic health record systems.
- Ensured proper handling of HIPAA guidelines while obtaining third-party documentation.
- Developed and maintained relationships with clients outside service providers.
Senior New Business Administrator
Fasano Associates
Washington, DC
06.2006 - 09.2017
- Prepared reports summarizing analysis results for management review.
- Provided guidance on underwriting procedures to junior staff members.
- Maintained records of document control activities including version tracking, review cycles, archival dates.
- Reviewed existing corporate documents to ensure that they are up-to-date with current regulations and standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Dental Receptionist
Ingber Dental
Washington, DC
04.2003 - 05.2006
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
High School Diploma -
Mt. Vernon High School
Alexandria, VASkills
- Data Entry
- Product Knowledge
- Adaptive Team Player
- Clerical Support
- Account Management
- Dependable & Reliable
Certification
- Microsoft Office Certified (2022)
- HIPAA Compliance Certified (2018)
- Cyber Phishing Training (2024)
Timeline
Senior Service Representative
SLG Life Settlements
09.2017 - 03.2024
Senior New Business Administrator
Fasano Associates
06.2006 - 09.2017
Dental Receptionist
Ingber Dental
04.2003 - 05.2006
High School Diploma -
Mt. Vernon High School