Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mischelle Christian

Naperville,United States

Summary

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.

Overview

3
3
years of professional experience

Work History

Universal Banker

Citibank
Naperville, United States
07.2024 - Current
  • Assist clients with account management, transactions, and resolving inquiries
  • Advise customers on banking products and services
  • Build and maintain strong customer relationships through personalized service
  • Accurately process financial transactions while adhering to compliance standards
  • Achieve sales targets by cross-selling relevant banking products

Intake Coordinator

Jennifer E. Manfre & Associates
05.2024 - 07.2024
  • Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
  • Provided information and resources to individuals, families, and groups seeking assistance.
  • Assisted in determining appropriate referrals for clients to other community agencies or programs.

Shift Manager

McDonalds
Naperville, United States
12.2021 - 05.2024
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Oversaw the training of new employees on customer service, product knowledge, and cash-handling techniques.

Registered Pharmacy Technician

Walgreens
Naperville, United States
06.2021 - 07.2021
  • Operations, ensuring customer satisfaction.
  • Provided customer service in the pharmacy, including answering questions about medications and health care items.
  • Assisted pharmacists with preparing and filling prescriptions for patients.

Shift Leader

Dunkin
Naperville, United States
  • Trained new staff members in customer service and operational procedures, enhancing team competency and service standards
  • Managed inventory and placed orders for supplies, maintaining optimal levels to meet customer demand
  • Oversaw daily operations during shifts, ensuring efficient service and customer satisfaction
  • Led and motivated a team of 6 employees, promoting a positive work environment and high-performance
  • Addressed and resolved customer complaints, turning challenging situations into positive experiences.

Education

Bachelor of Science - Biology and Psychology, Minor in Chemistry

Northern Illinois University
Dekalb
05.2024

Skills

  • Leadership
  • Effective Communication
  • Team Management
  • Customer Service Excellence
  • Conflict Resolution
  • Recruitment and Training
  • Marketing & Sales Promotion
  • Inventory Management
  • Attention to Detail
  • Adaptability and Quick Learning
  • Technical Proficiency in Pharmacy Operations
  • Branch operations
  • Investment strategies

Languages

  • English
  • Hindi
  • Gujarati

Timeline

Universal Banker

Citibank
07.2024 - Current

Intake Coordinator

Jennifer E. Manfre & Associates
05.2024 - 07.2024

Shift Manager

McDonalds
12.2021 - 05.2024

Registered Pharmacy Technician

Walgreens
06.2021 - 07.2021

Shift Leader

Dunkin

Bachelor of Science - Biology and Psychology, Minor in Chemistry

Northern Illinois University

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Mischelle Christian