Mischel'le Davis
Atlanta,GA
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
Lovesac
07.2022 - 05.2023
- Managed partners and present timely feedback by routine coaching and corrective action to enhance individual and store performance
- Attained or cross store monetary projections and maximize revenue generating opportunities
- Utilized labor management apparatus to schedule optimally and maximize profitability and margins
- Expressed top level operational excellence at store through appearance, cash handling, visual merchandising, loss prevention and inventory control.
Associate Manager
Red Robin
Seattle, WA
04.2021 - 12.2021
- Performed daily review of selling strategy and maintain inventory control to enable stock and service balance
- Managed and performed all MOD duties as specified by company standards
- Monitored and maintained appropriate plans to motivate fellow staff to achieve business targets
- Performed daily review of selling strategy and maintain inventory control to enable stock and service balance
- Created monthly reports outlining progress on key initiatives.
- Tracked project milestones and communicated updates to stakeholders.
- Prepared forecasts for evaluation of current operations and make business decisions based on forecasted information.
Account Manager
Avalon
03.2020 - 01.2021
- Prepared monthly financial statements for each account.
- Created comprehensive reports on account performance and presented them to senior management.
- Analyzed client data and identified opportunities for growth.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Acted as main point of contact in matters relating to client concerns and needs.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
Customer Service Representative
Spectrum
09.2017 - 11.2018
- Proven experience providing customer support in busy call center environments for public utility and marketing industry employers
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
- Strategic-relationship and partnership-building skills-listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
Facilities Supervisor
Brandi's Janitorial
02.2016 - 03.2018
- Provided detailed instructions and role modeling for accepting social and work related behaviors
- Scheduled walkthrough of prospective properties and guided clients through each facility features and value
- Negotiated and manage sales contracts and answered all client questions.
- Scheduled routine system tests including fire alarms, elevators, HVAC systems.
- Monitored facility operations to ensure compliance with applicable laws, regulations, and standards.
- Conducted training sessions for new employees on safety procedures and other related topics.
Kitchen Manager
Shane's Rib Shack, LLC
05.2016 - 09.2017
- Raised performance in sales, management and operations by 37% identifying target areas in need of improvements
- Set and managed schedules to give proper coverage to required areas to meet customer service demands
- Cross-trained existing employees to maximize team performance
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Performance Food Group
09.2013 - 10.2015
- Inspected all pallets for deliveries to ensure quality and accuracy of all shipments
- Supervised unloading and proper stocking of all merchandise in accordance with delivery schedule pick-up times
- Stage all items for pick-up in accordance with the provided matrix, ensuring that carriers are in and out in a timely manner
- Maintained sanitation and safety standards in work areas by following company procedures.
Education
International Business, Trade, and Tax Law - Business Law
University of Pennsylvania Carey Law School
07.2024
Associate of Applied Science - Culinary Arts
The Art Institutes
Skills
- Budgeting
- Contract management
- Customer relations
- Customer service
- Customer support
- KPI Reporting
- Sales Reporting
- KPI analysis
- KPI Tracking
- Sales Planning
- Order Management
- Staff Management
- Proposal Development
- Revenue Forecasting
- Financial Reporting
- Data Analysis
Certification
- Accrediting Agency, Field of study: (Google Ads Search Certification)
- Accrediting Agency, Field of study: (Google Ad Management Certificate)
- Accrediting Agency, Field of study: (Meta Sales Certificate)
- CSP - Certified Sales Professional
Timeline
Sales Manager
Lovesac
07.2022 - 05.2023
Associate Manager
Red Robin
04.2021 - 12.2021
Account Manager
Avalon
03.2020 - 01.2021
Customer Service Representative
Spectrum
09.2017 - 11.2018
Kitchen Manager
Shane's Rib Shack, LLC
05.2016 - 09.2017
Facilities Supervisor
Brandi's Janitorial
02.2016 - 03.2018
Performance Food Group
09.2013 - 10.2015
International Business, Trade, and Tax Law - Business Law
University of Pennsylvania Carey Law School
Associate of Applied Science - Culinary Arts
The Art Institutes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Managed the Leading StealthTech award winning sales team at Lovesac.
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work from home optionWork-life balanceCompany CultureFlexible work hoursPaid sick leave401k matchQuote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Languages
English
Native language
French
Beginner
A1