Mischelle Torres
Barstow,CA
Summary
Adaptable professional in office and
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
Work History
Pre-Arrangemt Funeral Family Service Counselor
SCI Dignity Memorial Funeral Services
Victorville, California
03.2023 - 08.2024
- Participated in regular case reviews with supervisors to discuss progress and plan further interventions.
- Advised clients on how to effectively manage stress and other life challenges.
- Ensured compliance with all applicable laws, regulations, policies, procedures.
- Maintained current knowledge of pricing structures related to funeral products and services.
- Communicated regularly with family members throughout the planning process to provide updates and answer questions.
- Followed up with customers after the completion of a service to ensure satisfaction was achieved.
- Assessed customer needs and provided advice on funeral arrangements, cemetery services, cremations, and other related topics.
- Developed pre-planning strategies to ensure efficient use of resources and personnel.
- Created detailed reports outlining customers' final wishes regarding their funerals.
- Conducted pre-need consultations to educate clients on available funeral plans.
- Addressed all client questions and requests for information relating to funeral services and pricing.
Funeral Arranger
SCI Dignity Memorial Funeral Services
Hesperia, California
03.2021 - 08.2024
- Compiled information from family members to create meaningful eulogies.
- Facilitated communication between staff members involved in planning a funeral or memorial service.
- Coordinated logistics with cemetery personnel regarding grave sites, crypts and mausoleums.
- Advised families about available grief counseling resources if needed.
- Prepared detailed contracts outlining costs associated with funerals and other related services.
- Provided support to bereaved families before, during and after a funeral service.
- Assisted with the selection of caskets, urns, burial vaults, flowers, clothing and other items needed for a service or memorial.
- Performed administrative duties such as filing paperwork, answering phones, scheduling appointments and responding to emails from customers.
Dental Insurance Biller/Front Office Coordinator
Elite Dental Inc
Apple Valley, California
03.2017 - 08.2021
- Reviewed patient records and insurance information to ensure accuracy of billing.
- Communicated with patients regarding any discrepancies in their account balance or payments due.
- Processed payments received from insurance companies and allocated funds appropriately.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Reconciled monthly statements received from insurance companies against internal records.
- Performed data entry into electronic health record systems for accurate claim submissions.
- Verified patient eligibility for specific treatments based on their dental plan coverage.
- Provided customer service support to answer questions about billing procedures.
- Resolved billing disputes between providers and insurers, ensuring timely payments.
- Assisted patients with understanding their dental insurance coverage options.
- Adhered to HIPAA regulations while handling confidential patient information.
- Monitored changes in dental coding requirements and implemented updates accordingly.
- Answered customer questions to maintain high satisfaction levels.
- Performed insurance verification, pre-certification and pre-authorization.
- Submitted claims to insurance companies.
Warehouse PR Driver
Walmart Distribution
Apple Valley, California
08.2002 - 08.2021
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Verified the contents of inventory loads against shipping papers.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Assisted with loading and unloading freight when necessary.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Secured merchandise, avoiding damage during transportation.
Education
Certification - Front Office
Andon College
Modesto, CA01-2002
High School Diploma -
Encinal High
Alameda, CA01-1991
Skills
- Compassionate communication
- Creativity and Innovation
- Mortuary operations
- Staff Scheduling
- Sales
- Sales and Marketing
- MS Word, Excel, and Outlook
Timeline
Pre-Arrangemt Funeral Family Service Counselor
SCI Dignity Memorial Funeral Services
03.2023 - 08.2024
Funeral Arranger
SCI Dignity Memorial Funeral Services
03.2021 - 08.2024
Dental Insurance Biller/Front Office Coordinator
Elite Dental Inc
03.2017 - 08.2021
Warehouse PR Driver
Walmart Distribution
08.2002 - 08.2021
Certification - Front Office
Andon College
High School Diploma -
Encinal High
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