Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Misdania Estevez

Misdania Estevez

Vernon,CT

Summary

Dynamic Administrative Coordinator with a proven track record at TJ Maxx, excelling in office administration and customer service. Enhanced operational efficiency through meticulous file organization and proactive problem-solving. Recognized for improving employee onboarding processes, resulting in a smoother transition for new hires and fostering a collaborative team environment.

Also, experience on every department, including Backroom, Front End and Cash Office Coordination.

Love working with people and be able to help.

Overview

18
18
years of professional experience

Work History

Administrative Coordinator

TJ Maxx, TJX Companies
09.2022 - Current
  • Backroom Coordinator.
  • Cash Office assistance.
  • Front End Coordinator.
  • Merchandizing.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Improved employee onboarding process, resulting in shorter adjustment period for new hires.
  • Reduced email response time, prioritizing urgent communications and delegating tasks effectively.

Customer Service Supervisor

Uniterd Nearshore Operations
10.2007 - 11.2015
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Education

Bachelor of Arts - Advertising

UASD University
Dominican Republic

Diploma - English Language

International Language College
Dominican Republic

Skills

  • Attention to detail
  • Data entry
  • Time management
  • File organization
  • Team collaboration
  • Office administration
  • Microsoft Excel
  • Inbound phone call handling
  • Telephone etiquette
  • Scheduling appointments
  • Meeting coordination
  • Employee development
  • Verbal and written communication
  • Multitasking and organization
  • Customer service

Accomplishments

Nominated Employee of the quarter for my performance, work etiquette and customer service skills.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Administrative Coordinator

TJ Maxx, TJX Companies
09.2022 - Current

Customer Service Supervisor

Uniterd Nearshore Operations
10.2007 - 11.2015

Bachelor of Arts - Advertising

UASD University

Diploma - English Language

International Language College

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