MISHA BRANCHE

Work History

Rose's Restaurant Group

02.2022 - 12.2023

Maintained open lines of communication between staff and guests, ensuring accurate communication of information and guest requests to all relevant departments across company
Managed special requests for guests including restaurant reservations and addressed guest inquiries and concerns for entire Rose's Restaurant Group
Assessed customer feedback and provided strategic management to continuously enhance general rating by executing appropriate recovery measures for all shops
Directed Guest Relations team to make sure compliance with standards and operating protocols were implemented
Developed and executed strategic short and long-term objectives for guest experience, RRG program, and restaurant operations
Was primary point of contact for VIP guests and ensured communication about VIPs were shared accordingly for all shops
Demonstrated excellent customer service using RRG's standard model and implemented communication strategies to maximize revenue
Appraised team and restaurant performance to produce weekly reports.

Aramark - Caesars Sportsbook

08.2021 - 02.2022

Developed and executed catering solutions to meet customer needs
Ensured catering operations connected to the Executional Framework, delivering consistent quality in the planning and execution of events
Trained and managed employees to ensure knowledge of food menus and promotional calendars
Developed and maintained effective client and customer rapport for mutually beneficial business relationships
Demonstrated excellent customer service using Aramark's standard model and implemented communication strategy as provided by the marketing team to build catering revenue
Delivered food and labor targets by developing and executing strategies to achieve catering revenue forecasts
Executed catering events of varied sizes and scopes, including staffing and management
Ensured accurate reporting of all catering-related revenue, expenses, and receivables
Coordinated activities with other departments as appropriate.

cove

05.2016 - 10.2020

Managed community to ensure member engagement, decreasing turnover by 20%
Established and grew reputation and presence in local community through supply/marketing partners and local association partnerships
Planned and executed between 4-6 monthly events both for members and non-members
Maintained and improved spaces to maximize member experience, including management of all food/beverage and office supply inventory
Managed local member sales and onboarding from signups to subscribers, increasing conversion rates by 30%
Hired, trained, and managed a team of 12 part-time onsite hosts across two locations
Handled troubleshooting on-site technology challenges with internal tech team around proprietary tech (scan-in tablets and mobile apps) and location tools (printers and Wi-Fi).

Zaytinya

06.2015 - 06.2016

Daily, assisted with executing multiple corporate and social gatherings of all scales, including high-profile guests ranging from 10 to 300 attendees
Created event promotional materials and developed content marketing strategies
Negotiated, generated, and processed contracts for BEOs, and responded to all event inquiries and leads
Maintained and oversaw event database using Caterease, Gather, and OpenTable
Executed the event reservation process; fielded the majority of ~20 event calls for guests daily
Assisted Special Events Manager in preparing weekly, monthly, and annual event performance reports using Avero
Generated weekly financial snapshots to reference the number and percentages of events, attendees, and quarterly sales goals
Followed through with guidelines that supported the direction of the Special Events Manager.

SEI Restaurant & Lounge

01.2015 - 11.2015

Managed all special event operations and budgets
Oversaw the VIP process and acted as the liaison between guests and service staff
Conducted phone and face-to-face prospecting; coordinated meetings for all private dining, group reservations, and events
Engaged in managing the restaurant's reputation via online reviews and assisted in managing the front-of-the-house operations
Developed and maintained positive guest, client, concierge, and community relationships
Assisted in the execution of event management strategy aligned with the company's business strategy.

Proof, Doi Moi, & Estadio

04.2013 - 05.2015

Promoted within the restaurant group from hostess to front-of-the-house lead
Previously responsible for FOH operations and assisted with private events
Assisted management and floor staff in booking and executing private events
Analyzed data and trends from prior years and developed goals for current shifts
Developed and trained staff in proper standards of customer service, ensuring the best service is being applied to exceed guest expectations, creating repeat business, and optimizing profit
Oversaw floor operations during service, ensuring staff members maximized time constraints and demonstrated proper service etiquette for guest satisfaction
Created and assigned positions of FOH staff; utilized observations of prior performance to place the appropriate staff in positions they could thrive in
Ensured the floor was set appropriately for shifts, all confirmations and quote times were accurate, and generated solutions to any situations that may have been unfavorable in unforeseen situations.