Misha Collins

• Developed strong relationships with rural customers through consistent communication and exceptional service quality.
• Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
• Handled accurate cash payments for postage and incurred fees.
• Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
• Maintained records on customers with mail forwarding and change of address requests.
• Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
• Resolved complaints calmly and professionally to maintain customer satisfaction.
• Remained physically fit to safely lift and transport packages weighing up to 70 pounds.

Delivered holiday/ seasonal packages.

• Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
• Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Managed time to juggle multiple tasks simultaneously with ease.
• Labeled and stored all food items correctly and checked expiration dates routinely.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.

• Managed purchasing, sales, marketing and customer account operations.
• Managed day-to-day business operations.
• Managed daily operations, overseeing staff schedules, inventory control, and financial transactions.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
• Developed marketing strategies to attract new customers and retain existing ones.
• Rotate and stock merchandise to prevent loss.

• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Handled various accounting transactions.
• Provided customer service.

• Sorted and properly arranged items.
• Unloaded items and goods from trucks into main storage area for transfer to shelves.
• Used barcode scanners and other technology to track and document cargo information.
• Moved product to sales floor for stocking and display. Rotated inventory in bins to prevent loss.