Misha C. West B.A
Delaware
Summary
Compassionate Human Services professional with a Bachelor's degree and 10+ years of experience providing direct client care, residential support, and case management assistance. Skilled in behavioral observation, crisis management, and supporting individuals in structured environments. Experienced in client advocacy, documentation, and resource coordination, with a strong commitment to improving client stability and independence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Café Crew Member
Café Overlook
Columbus, OH
08.2023 - Current
- Take customer orders accurately and operate POS system
- Prepare and serve beverages and food items (coffee, tea, smoothies, sandwiches, salads, pastries)
- Maintain cleanliness and hygiene standards in food prep and dining areas
- Handle cash, credit, and contactless transactions securely
- Follow all food safety and health regulations
- Support team members and contribute to a positive working environment
Home Health Aide
Diverse Home Health Care LLC
Columbus, OH
05.2012 - 01.2023
- Provided long-term care and support for clients in home settings
- Assisted with activities of daily living: bathing, dressing, mobility, and hygiene
- Monitored client conditions and reported physical or behavioral changes
- Supported medication routines under nurse supervision
- Transported clients to appointments and community services
- Maintained accurate documentation of care and client progress
- Built trusting relationships with clients and families
Residential Monitor
Volunteers of America
Columbus, OH
01.2015 - 07.2017
- Supervised residents in a structured living environment, ensuring safety and compliance
- Monitored behavior and responded to conflicts using de-escalation techniques
- Documented incidents, daily activities, and resident progress
- Provided guidance to promote stability and independence
- Collaborated with staff to maintain a safe, supportive environment
Case Aide
Volunteers of America
Columbus, OH
09.2013 - 01.2015
- Assisted social workers and case managers with client case management and documentation
- Scheduled appointments, maintained client records, and facilitated communication between clients and social workers
- Provided direct support to clients, such as transportation, supervised visitation, and emergency housing needs
- Observed client behavior and submitted reports to case managers or supervisors
- Coordinated with internal and external resources to meet client needs
- Supported program implementation and occasionally supervised volunteers or support staff
Education
Bachelor of Arts - Human Services
Ohio Christian University
05-2022
Associate of Arts - Human Services
Ohio Christian University
Circleville, OH05-2018
Skills
- Case Management & Client Support
- Behavioral Observation & Reporting
- Crisis Awareness & De-escalation
- Client Advocacy & Resource Coordination
- Documentation & Case Notes
- Trauma-Informed Support
- Residential Care & Supervision
- Personal Care & Daily Living Assistance
- Communication & Active Listening
- Multitasking and organization
- Time management
- Problem-solving
Certification
ServSafe Certification – November 2025
Timeline
Café Crew Member
Café Overlook
08.2023 - Current
Residential Monitor
Volunteers of America
01.2015 - 07.2017
Case Aide
Volunteers of America
09.2013 - 01.2015
Home Health Aide
Diverse Home Health Care LLC
05.2012 - 01.2023
Bachelor of Arts - Human Services
Ohio Christian University
Associate of Arts - Human Services
Ohio Christian University