Misha Garza
Visalia,CA
Summary
Dedicated customer service professional seeking a full-time position with in a company that is looking for a unique individual that displays polished communication skills and proven multitasking abilities. Dedicated to customer service and committed to maintaining professional relationships. Capable of adapting in work environments while maintaining a reputation for positive and trustworthy team leadership.
Overview
14
14
years of professional experience
Work History
Customer Service Representative Specialist
SLO Delicious
08.2022 - 08.2023
- Primary responsibility are customers relations and restock inventory supplies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
Cocktail Server
Black Sheep Bar & Grill
01.2022 - 08.2023
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and organized bar area.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Assisting Manager
Gina's Italian restaurant
08.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Front of House Manager
Umi's Sushi Pacifica
01.2020 - 01.2022
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Independent Contractor
Murray And Murray, LLC.
01.2010 - 01.2019
- Consulted with supervisors to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Collaborated with clients to define project requirements and deliverables.
- Developed and maintained user documentation to establish product understanding.
Medical Technician Caregiver
Hospice
01.2010 - 01.2018
- The primary functions of my positions in this field are to achieve daily ADL's, medication assistance and general care for clients.
- Monitored and maintained metrics for medication.
- Helped to achieve and maintain continuity of patient care by planning and exchanging information with other health professionals and families.
- Identified and coordinated patient and family care to support patients and families in home or assisted living facility.
- Developed and initiated individualized plan of care and assumed responsibility for ongoing development in partnership with patient, family and caregivers.
- Documented treatments and medications delivered.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Delivered high level of quality care to diverse populations with different needs.
Education
Food Handler's Certificate#0004496 -
E Food Card
California09.2022
Associate of Science - Medical
Wentworth Military Academy
Lexington, MO1.2016
Associate of Science - General Studies
Cuesta Collage
San Luis Obispo, CA2014
Associate of Science - General Studies
Fullerton Collage
Fullerton2012
Skills
- Great Leadership
- Problem solving
- Self-Management Skills
- Great Communication
- Creativity
- Friendly Social Skills
- Organized and Dependable
- Customer Relationship Management
- Hospitality Management
- Supply Inventory Control
- Organizing and Categorizing Data
- Customer Loyalty
- Multitasking and Time Management
- Safe Food Handling
- Transactions and Cash Handling
- Conflict and Complaint Resolution
References
Don Loomis: 1(562)343-8010
Jodie Domare: 1(973)768-7733
G Gonzalo:1(805)218-7216
Timeline
Customer Service Representative Specialist
SLO Delicious
08.2022 - 08.2023
Cocktail Server
Black Sheep Bar & Grill
01.2022 - 08.2023
Assisting Manager
Gina's Italian restaurant
08.2021 - 03.2022
Front of House Manager
Umi's Sushi Pacifica
01.2020 - 01.2022
Independent Contractor
Murray And Murray, LLC.
01.2010 - 01.2019
Medical Technician Caregiver
Hospice
01.2010 - 01.2018
Food Handler's Certificate#0004496 -
E Food Card
Associate of Science - Medical
Wentworth Military Academy
Associate of Science - General Studies
Cuesta Collage
Associate of Science - General Studies
Fullerton Collage
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