MISHA JOHNSON
Roatan, Bay Islands, Honduras
Summary
Professional with over 10 years of experience supporting banking operations, optimizing workflows, and contributing to sustainable business performance. Known for strong communication skills, attention to detail, and effective collaboration with cross-functional teams. Demonstrated ability to implement processes that enhance efficiency, productivity, and service quality.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Banco Davivienda S.A.
09.2023 - 12.2023
- Resolved customer complaints and answered inquiries through email, ensuring customer satisfaction.
- Escalated unresolved or complex issues to higher-level support or management as necessary.
- Provided detailed answers to customer inquiries.
- Delivered outstanding customer assistance and support.
- Interacted with customers to provide assistance, address concerns, and meet their needs effectively.
Commercial Advisor
Banco Davivienda S.A.
01.2023 - 08.2023
- Targeted potential clients, addressing inquiries and presenting products/services.
- Negotiated offers, followed up on sales, and resolved incidents or complaints.
- Provide thorough answers to client inquiries.
- Address and resolve any client complaints promptly.
Check Processing Clerk
Banco Davivienda S.A.
03.2019 - 12.2022
- Accurately processed customer payments via checks.
- Verified customer information diligently.
- Sorted, counted, and validated checks efficiently.
- Ensured all deposits were credited to customer accounts accurately.
- Reviewed checks for accuracy and entered data into company systems effectively.
- Filed paperwork systematically.
- Prepared detailed reports on check processing.
Lead Teller
Banco Davivienda S.A.
07.2018 - 02.2019
- Verified customer information diligently.
- Sorted, counted, and validated checks efficiently.
- Ensured all deposits were credited to customer accounts accurately.
- Reviewed checks for accuracy and entered data into company systems effectively.
- Filed paperwork systematically.
- Prepared detailed reports on check processing.
Teller
Banco Davivienda S.A.
03.2013 - 06.2018
- Executed withdrawals, deposits, transfers, and other financial transactions while promoting beneficial new products to customers.
- Tracked, recorded, reported, and securely stored transactional information and special requests.
- Reconciled cash drawers, counted and packaged coins and currency, and submitted excess or damaged currency to the head teller.
Education
Bachelors - Business Management
Universidad Tecnologica De Honduras
Roatan, Bay Islands, Honduras11.2023
Skills
- Multitasking and organizational skills
- Innovation
- Administration
- Sales
- Time management
- Teamwork
- Problem resolution
- Adaptability
LANGUAGES
English
Spanish
Timeline
Customer Service Representative
Banco Davivienda S.A.
09.2023 - 12.2023
Commercial Advisor
Banco Davivienda S.A.
01.2023 - 08.2023
Check Processing Clerk
Banco Davivienda S.A.
03.2019 - 12.2022
Lead Teller
Banco Davivienda S.A.
07.2018 - 02.2019
Teller
Banco Davivienda S.A.
03.2013 - 06.2018
Bachelors - Business Management
Universidad Tecnologica De Honduras