Misha McCurdy
Jamestown,NC
Summary
To contribute to your organization's success where my experience in Customer Service, Administration, Caseworker, Medical Knowledge, Patient Accounts, Insurance, claims, Office Specialist, Office Manager, claims, collections, computer skills, excellent people skills, public speaking and superlative communication. Versatility and Adaptability, Drive as a hard-working individual. Ability to manage multiple tasks in a pressured environment. Dependable, honest, great data entry skills, fast learner and eager to work with a fascinating team where my training skills may lead to exceptional dedication to your company.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Substance Abuse Therapist Assistant PRN
Fellowship Hall
Greensboro
07.2024 - Current
- Developed tailored treatment plans addressing specific substance use disorders.
- Facilitated individual and group therapy sessions to support clients in recovery.
- Collaborated with multidisciplinary team to ensure comprehensive client care.
- Monitored client progress and adjusted treatment strategies.
- Conducted thorough intake assessments to determine appropriateness of treatment options and develop individualized care plans.
- Conducted intake assessments to evaluate clients' needs and readiness for treatment.
- Maintained strict confidentiality of client information in accordance with HIPAA regulations and professional ethical standards.
- Maintained accurate documentation in compliance with regulatory standards.
Behavioral Health Specialist/ Clinical SupportCRED
Alcohol & Drug Services, ADS
Greensboro, NC
01.2014 - Current
- Consulting about the Intake treatments with concerned medical experts.
- Consulted with medical experts on Intake treatments to ensure comprehensive care planning.
- Prepared detailed reports on expected expenditures and curing periods to guide client expectations and treatment planning.
- Preparing idealized report regarding the expected expenditure and the expected curing period.
- Assisted clients in understanding treatment options and facilitated access to necessary aids and services, including income maintenance and federal probation/parole.
- Studying in detail the case reports along with treatment history.
- Obtained notary public certification in North Carolina to authenticate legal documents.
- Electronic records software, HIPAA compliance.
After-School Tutor Part Time
Operation Excel
Stokesdale, NC
08.2023 - 05.2026
- Developed customized lesson plans tailored to individual learning styles and needs.
- Facilitated one-on-one tutoring sessions to enhance student comprehension in core subjects.
- Monitored student progress and provided constructive feedback to promote academic growth.
- Collaborated with parents and teachers to align tutoring strategies with classroom objectives.
- Analyzed student performance data to identify areas for improvement and adapt instructional methods.
- Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
Human Resources Processor PT Seasonal
FedEx
Kernersville, NC
09.2013 - 01.2014
- Provided Human Resources consultation on application processes, company policies, procedures, and compliance with federal, state, and local labor laws.
- Conducted employee orientation sessions to familiarize new hires with company policies and culture.
- Background, MVR background, and Drug Screening administering.
- Maintained accurate records and data for efficient personnel management.
- Managed inbound and outbound calls to address customer inquiries and provide assistance.
- Conducted employment verification and followed up on background checks to ensure candidate suitability.
Tax Administrative
Forsyth County
Winston-Salem, NC
01.2013 - 11.2013
- Information clerks provide administrative and clerical support in a variety of settings.
- They help maintain records, collect data and information, and respond to customer.
- Assist financial manager in balancing and preparing executive reports.
- Develop and maintain a database for Revenue Collector and contact information.
- Maintain accounts paid and received.
- Prepared and filed annual reports for the company selecting subsidiaries; and forwarded copies of returns filed from corporate to appropriate subsidiaries Data Entry keying Invoice of Tax Bills and Appraisal appeals.
Case Manager, Account Manager, Senior Collector I
Bank of America
Greensboro, NC
01.2004 - 01.2012
- Responsible for recovering on Mortgage Loans in all stages of delinquency prior to bankruptcy or foreclosure, in an attempt to provide short and long term payment options through Early Resolutions.
- Income Maintenance , financial report.
- Educate customers with programs and offers that will best fit their situation in an attempt to keep them from remaining, or returning to, the collections environment.
- Assist the Customer Service Department during high call volumes by making payment arrangements, answering general account questions and obtaining payoff information.
- Use of programs including ALS, MSP, Boss, Iseries, crm tools, lamp, Director and ER as well as previous Skip Tracing experience.
Education
Some College - No Degree
Guilford Technical Community College
Jamestown, North CarolinaSome College - No Degree
Elliott Real Estate Academy
Greensboro, North CarolinaSkills
- Charting and other documentation
- Meeting participation
- Clinical Documentation
- Community resources specialist
- Clinical Quality Improvement
- Customer Service
- Inbound and Outbound Calling
- Personnel records maintenance
- Hiring and retention
- Administrative skills
- New hire orientation
- Word processing
- Multitasking
- Team building
- Work ethic
Certification
- CREDENTIALS: Certified Alcohol and Drug Counselor
- CADC-26568 Expires 2024-12-16
- North Carolina Notary Public
- Commission expires 2023-09-17
Timeline
Substance Abuse Therapist Assistant PRN
Fellowship Hall
07.2024 - Current
After-School Tutor Part Time
Operation Excel
08.2023 - 05.2026
Behavioral Health Specialist/ Clinical SupportCRED
Alcohol & Drug Services, ADS
01.2014 - Current
Human Resources Processor PT Seasonal
FedEx
09.2013 - 01.2014
Tax Administrative
Forsyth County
01.2013 - 11.2013
Case Manager, Account Manager, Senior Collector I
Bank of America
01.2004 - 01.2012
Some College - No Degree
Elliott Real Estate Academy
Some College - No Degree
Guilford Technical Community College