Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Misha Oshode

Middletown,NY

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

7
7
years of professional experience

Work History

Supervisor Relationship Banker

Bank of America
12.2021 - Current
  • Acted as a liaison between management and employees, effectively addressing and resolving work-related inquiries, fostering a positive work environment
  • Developed and executed comprehensive daily plans, tracking team and individual targets, resulting in consistent goal attainment
  • Collaborated closely with cross-functional teams to brainstorm and implement innovative strategies, contributing to the achievement of set objectives
  • Analyzed customer financial needs and provided tailored solutions, resulting in increased customer satisfaction and repeat business
  • Led training sessions for new team members, ensuring a seamless integration into the team and a quick understanding of processes.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Personal Banker

JPMorgan Chase Bank
11.2018 - 04.2021
  • Guided clients through complex financial decisions by conducting thorough financial analyses, resulting in increased adoption of suitable financial products
  • Championed adherence to stringent bank security policies and procedures, safeguarding customer data and maintaining the bank's reputation
  • Demonstrated exceptional communication skills by explaining intricate financial concepts in a clear and relatable manner to clients from diverse backgrounds
  • Collaborated with colleagues to develop and implement customer engagement strategies, resulting in improved customer retention rates
  • Actively participated in regular training sessions, staying up-to-date with changing industry trends and regulations.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Human Resources Coordinator

Uniqlo
05.2017 - 09.2018
  • Cultivated strong relationships with employees, ensuring open lines of communication and timely resolution of work-related issues
  • Successfully allocated departmental hours during peak periods, effectively managing staffing levels and maintaining smooth operations
  • Managed payroll processes, meticulously reviewing and verifying data to ensure accurate and timely employee compensation
  • Conducted comprehensive candidate interviews, assessing qualifications and cultural fit to support the company's growth objectives
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Enhanced employee engagement by implementing comprehensive HR programs and initiatives.

Teller

JPMorgan Chase Bank
09.2016 - 05.2017
  • Executed daily transactions with precision, demonstrating a keen attention to detail and minimizing errors
  • Collaborated with team members to streamline transaction processes, resulting in improved customer satisfaction and shorter wait times
  • Assisted in training new tellers, ensuring they acquired the necessary skills to perform their roles efficiently
  • Maintained a neat and organized workspace, enhancing overall branch efficiency and customer experience.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.

Education

Bachelor of Business Administration -

CUNY Lehman College
05.2016

Skills

  • Proficient in Microsoft Office Suite (Word, PowerPoint, Excel), enhancing documentation and communication
  • Strong writing and communication abilities, facilitating effective information exchange
  • Exceptional organizational skills with meticulous attention to detail, ensuring accuracy in tasks
  • Effective problem-solving skills, demonstrated by resolving complex financial and operational challenges
  • Bilingual in Spanish (intermediate), enabling clear communication in diverse environments
  • Operations Management
  • Strategic Planning
  • Inventory Control
  • Business Development
  • Time Management
  • Critical Thinking
  • Decision Making

Languages

Spanish
Professional Working

Timeline

Supervisor Relationship Banker

Bank of America
12.2021 - Current

Personal Banker

JPMorgan Chase Bank
11.2018 - 04.2021

Human Resources Coordinator

Uniqlo
05.2017 - 09.2018

Teller

JPMorgan Chase Bank
09.2016 - 05.2017

Bachelor of Business Administration -

CUNY Lehman College

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Misha Oshode