Summary
Overview
Work History
Education
Skills
Volleyball
Timeline
Generic

Misha Patel

San Antonio,TX

Summary

Proven to enhance guest satisfaction and streamline operations, I leveraged strong multitasking and conflict resolution skills at The General Public. Specializing in customer service and efficient scheduling, I improved seating efficiency and reduced complaint resolution time, contributing to a positive and efficient dining experience. Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

The General Public
07.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.

Event Hostess

Bowl & Barrel
07.2024 - Current
  • Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
  • Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
  • Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
  • Demonstrated adaptability by quickly adjusting plans as needed based on evolving event conditions or last-minute changes from clients.
  • Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
  • Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
  • Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
  • Supported marketing efforts by actively engaging with guests on social media platforms before, during, and after events.
  • Enhanced guest experience by providing exceptional and personalized service during events.
  • Assisted with post-event cleanup and breakdown, ensuring the venue was returned to its original state in a timely manner for subsequent events.
  • Navigated complex schedules efficiently by prioritizing tasks based on urgency or importance within tight deadlines leading up to each event.

Accountant

Rem Hospitality
08.2021 - Current
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Used advanced software to prepare documents, reports, and presentations.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
  • Prepared and filed tax forms to meet needs of customers.
  • Gathered financial information, prepared documents, and closed books.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.

Sandwich Artist

SUBWAY®Restaurants
07.2023 - 07.2024
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.

Education

Basis San Antonio- Shavano Campus
San Antonio
05.2025

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Cleanliness and hygiene
  • Conflict Resolution
  • Scheduling
  • Handling Complaints
  • Table Bussing
  • Guest Relations
  • Memory retention
  • Reservation handling

Volleyball

Played junior varsity for volleyball 1 year, then played on varsity volleyball team for 3 years. Played club volleyball on a regional team for 6 years.

Timeline

Restaurant Hostess

The General Public
07.2024 - Current

Event Hostess

Bowl & Barrel
07.2024 - Current

Sandwich Artist

SUBWAY®Restaurants
07.2023 - 07.2024

Accountant

Rem Hospitality
08.2021 - Current

Basis San Antonio- Shavano Campus

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Misha Patel