Misha Shorter
Eagle Lake,TX
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Team Leader
Texas Challenge Academy
04.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Personal Driver
Alto Operations
08.2021 - 02.2024
- Enhanced client satisfaction by providing timely and efficient transportation services.
- Maintained a high level of vehicle cleanliness, ensuring a comfortable experience for all clients.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong rapport with clients, leading to repeat business and positive referrals.
- Ensured client safety by adhering to all traffic laws and regulations, maintaining an excellent driving record.
- Assisted elderly passengers with mobility needs by providing physical support when entering/exiting the vehicle.
- Assisted clients with luggage or other items, demonstrating excellent customer service skills.
- Utilized defensive driving techniques to prevent accidents in high-traffic situations.
- Engaged in polite conversation when appropriate to encourage passenger comfort.
- Handled sensitive information discreetly while transporting high-profile individuals or confidential documents.
- Navigated complex routes and adjusted travel plans for optimal efficiency and time management.
- Coordinated airport pick-ups/drop-offs while monitoring flight schedules for any potential changes.
- Demonstrated professionalism at all times by wearing appropriate attire and displaying courteous behavior towards clients and fellow drivers alike.
- Delivered passengers to destinations safely and on time.
- Drove VIPs to corporate events and meetings.
- Developed deep knowledge of local routes and area destinations.
Daycare Teacher
The Learning Experience
02.2021 - 07.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
Customer Service Representative
Alltel Wireless
03.2018 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Business Administration And Management
Bradford Business School
Houston, TXHigh School Diploma -
East Bernard ISD
East Bernard, TX05-1999
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Complex Problem-solving
- Safety
- Relationship building
- Team building
- Client support
- Cash handling
- Sales expertise
- Verbal and written communication
- Organizational skills
- Active listening
- Excellent communication
- Teamwork
- Reliability
Languages
English
Full Professional
Interests
- Graphic Design
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creative Writing
- I have a passion for photography and editing photos
Timeline
Team Leader
Texas Challenge Academy
04.2024 - Current
Personal Driver
Alto Operations
08.2021 - 02.2024
Daycare Teacher
The Learning Experience
02.2021 - 07.2021
Customer Service Representative
Alltel Wireless
03.2018 - 07.2018
No Degree - Business Administration And Management
Bradford Business School
High School Diploma -
East Bernard ISD
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