Misha Wesley
Memphis,TN
Summary
Solutions-oriented Mental Health Counselor successful at managing multiple priorities while maintaining strong work ethic and exhibiting positive attitude. Offering a 7-year background implementing effective treatment plans and providing exceptional care for children, adolescents and adults suffering from mental and emotional health illnesses. Expertise in crisis intervention and treatment analysis and planning. Collaborative and team-oriented professional quickly establishes trust and rapport with patients. Certified in Addiction Counseling.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mental Health Counselor/Case Manager
Mindoula Behavioral Health
02.2023 - Current
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
- Implemented self-care practices for personal wellbeing and modeled healthy coping strategies for clients to emulate in their own lives.
- Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
- Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
Community Counselor & Faith Outreach Coordinator
Friends For Life
12.2020 - Current
- Increased client engagement with tailored counseling strategies addressing specific needs and concerns.
- Contributed towards positive organizational culture by actively participating in staff meetings, committees, trainings, and events.
- Advocated for clients'' rights within various systems, working closely with legal representatives and social workers when necessary.
- Improved community relations by organizing events and workshops promoting mental health awareness.
- Empowered clients to make informed decisions, providing resources and guidance on available support services.
- Implemented evidence-based counseling approaches, enhancing treatment effectiveness and outcomes.
- Strengthened family relationships through mediation sessions, fostering improved communication and understanding among members.
- Coordinated outreach programs targeting underserved populations, increasing access to vital mental health services within the community.
- Reduced barriers for clients seeking help by creating accessible materials explaining available resources within the community.
- Provided supervision to junior staff members, sharing knowledge and expertise to improve overall team performance.
- Connected clients with community service and resource agencies.
- Facilitated successful referrals between agencies while maintaining confidentiality agreements.
- Collaborated with other professionals, ensuring comprehensive care for clients with complex needs.
- Facilitated group counseling sessions to support and encourage client growth.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Enhanced client well-being by developing and implementing individualized counseling plans.
- Established trustful relationships with clients through empathic listening skills during one-on-one sessions.
Housing/Medical Care Manager (HMCM)-Client Services
Friends For Life
12.2020 - 02.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Communicated with healthcare providers to facilitate continuity of care.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Arranged transportation and documented details of discharge transition plans.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Enhanced patient care by developing and implementing individualized care plans.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.
- Enhanced team performance with regular training sessions on care management best practices.
- Led team of care professionals, promoting collaborative approach to patient management.
Director of Youth Ministry
Oasis of Hope
05.2017 - 12.2020
- Enhanced youth engagement by implementing innovative programs and activities tailored to their interests.
- Developed an annual budget for the youth ministry department, ensuring proper allocation of resources for various programs and events.
- Implemented leadership development opportunities for older teens within the ministry context, cultivating a new generation of active contributors to church life.
- Assessed individual needs within the congregation by developing strong relationships with each member through one-on-one meetings or small group discussions.
- Delivered engaging sermons during worship services that resonated with young congregants while remaining rooted in biblical teachings.
- Championed intergenerational opportunities for collaboration between the youth ministry and other church departments, fostering unity and mutual support among congregants of all ages.
- Created a safe space for open dialogue on challenging topics such as mental health or peer pressure, fostering trust within the youth community.
- Partnered with local schools and organizations to create outreach programs that address relevant issues affecting young people in the community.
- Coordinated special events such as youth camps or retreats that strengthened interpersonal relationships among members while deepening their spiritual understanding.
- Evaluated program effectiveness through regular surveys and feedback from participants, continuously improving ministry offerings based on insights gathered.
- Established effective communication channels with parents, ensuring they were well-informed of ministry events and opportunities for involvement.
- Developed a robust social media presence to effectively engage with the tech-savvy youth demographic, keeping them informed and connected to church activities.
- Recruited trained, and supervised a team of volunteers to support youth ministry initiatives, enhancing program efficiency and reach.
- Organized numerous service projects and mission trips, promoting social responsibility and personal development among participants.
- Collaborated with church leaders to develop a comprehensive youth ministry strategy, fostering spiritual growth and community involvement.
- Initiated successful fundraising campaigns to support mission trips, retreats, and other large-scale events for the youth congregation.
Senior Account Representative
TQL
05.2015 - 05.2017
- Resurrected and monetized dormant leads to build book of business and increase revenues.
- Achieved consistent sales targets through diligent account management and proactive business development efforts.
- Resolved escalated client issues professionally while adhering to established guidelines, minimizing potential losses for the company.
- Established and maintained business relationships with CEOs, Finance VPs and other senior leaders.
- Negotiated contracts with clients, securing long-term business partnerships and mutually beneficial agreements.
- Assisted in the development of sales strategies to target key accounts and improve overall company revenue.
- Utilized sales scripts and advanced closing skills to handle pre-screened inbound and outbound calls with potential customers.
- Partnered with marketing team members on targeted campaigns that generated higher lead conversion rates.
Education
Master Degree in Counseling - Counseling
International College of Ministry
08.2022
Bachelor of Arts - Counseling
International College of Ministry
Winter Park, FL01.2021
BSW (Bachelors of Social Work) -
Walden University
01.2012
Skills
- Crisis Intervention
- Individual Counseling
- Building rapport
- Treatment Planning
- Suicide Prevention
- Mental health evaluations
- Multicultural Competence
- Patient Advocacy
- Psychotherapy Techniques
- Substance abuse support
- Child and Adolescent Counseling
- Group facilitation
Certification
Certified Addiction Counselor
Publications
- Diagnosis Dysfunction
- Prayers and Poems for Healing the Soul
References
References available upon request
Timeline
Mental Health Counselor/Case Manager
Mindoula Behavioral Health
02.2023 - Current
Community Counselor & Faith Outreach Coordinator
Friends For Life
12.2020 - Current
Housing/Medical Care Manager (HMCM)-Client Services
Friends For Life
12.2020 - 02.2023
Director of Youth Ministry
Oasis of Hope
05.2017 - 12.2020
Senior Account Representative
TQL
05.2015 - 05.2017
Master Degree in Counseling - Counseling
International College of Ministry
Bachelor of Arts - Counseling
International College of Ministry
BSW (Bachelors of Social Work) -
Walden University
Certified Addiction Counselor
Similar Profiles
Amy JonesAmy Jones
Care Extender at Mindoula HealthCare Extender at Mindoula Health
Sahal AbdiSahal Abdi
IT Project Manager at Mindoula HealthIT Project Manager at Mindoula Health
SAHAL ABDI, PMP, CSMSAHAL ABDI, PMP, CSM
IT Project Manager at Mindoula Health RemoteIT Project Manager at Mindoula Health Remote