MISHAE CANTU
Lubbock
Summary
Experienced and highly motivated customer service professional with a strong track record of exceeding sales targets and providing exceptional service. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Business Customer Service Rep
Vexus Fiber
Lubbock
06.2023 - Current
- Answer incoming calls
- Make Payments
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored junior team members and managed employee relationships.
- Collected deposits or payments and arranged for billing.
- Updated system with order specifics and customer details, preferences, and billing information.
- Worked closely with other departments to resolve customer issues quickly.
- Assisted with customer inquiries via phone, email and in person.
Patient Care Advocate
Foundever
- Developed rapport to create safe and trusting environment for care
- Monitored progress and documented patient health status changes to keep care team updated
- Assisted disabled clients to support independence and well-being
- Maintained confidentiality of patient data and condition to safeguard health information
- Administered medication as directed by physician
Toddler Lead Teacher
Creative Learning Center
- Engaged with children on individual basis to build positive relationships and promote learning
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Developed age-appropriate activities and programs for children 2 to old
Customer Service Representative
Vexus Fiber
Lubbock
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
Office Manager
Ventura Place
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Organized company events including holiday parties, team building activities .
Education
High School Diploma -
New Deal High School
New Deal, TX05-2017
Some College (No Degree) -
South Plains College
Levelland, TXSkills
- Verbal Communication
- Customer service
- Patient advocacy
- Conflict resolution
- Order management
- Written Communication
- Patient Education
- Customer Satisfaction
- Attention to detail
- Teamwork skills
- Phone etiquette
- Administrative and office support
- Multitasking Capability
- Multi-line phone systems
- Customer account management
- Excellent communication
- Remote office availability
- Self motivation
- Billing adjustments and refunds
- Understanding customer needs
- High-energy attitude
Languages
French, Advanced
Timeline
Business Customer Service Rep
Vexus Fiber
06.2023 - Current
Patient Care Advocate
Foundever
Toddler Lead Teacher
Creative Learning Center
Customer Service Representative
Vexus Fiber
Office Manager
Ventura Place
High School Diploma -
New Deal High School
Some College (No Degree) -
South Plains College
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