Mishaela Padilla
Phoenix,AZ
Summary
A reliable bilingual individual willing to go the extra mile to ensure quality service to each and every customer. I am a dependable goal oriented professional committed to quality customer service and client retention. I adapt easily to change and have great problem solving skills in any situation that arises. I have experience with high volume sales, reviewing important documents and meeting specified deadlines. Connecting and working with new and familiar people on a daily basis is my passion.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Regional Event Sales Manager AZ & Seattle
Expansive Workspace
Phoenix, AZ
11.2023 - Current
- Established relationships with vendors, suppliers and sponsors to secure discounts or exclusive packages for customers.
- Tracked event sales performance using CRM software and analyzed results to identify areas for improvement.
- Created detailed reports summarizing event sales activities such as number of attendees, total revenue generated.
- Liaised between clients and internal departments such as catering, security, ensuring all requirements are met prior to an event taking place.
- Developed and implemented event sales strategies to increase revenue and market share.
- Organized promotional events to drive sales growth in assigned area.
- Collaborated with clients to understand their needs and objectives for each event.
- Created detailed proposals outlining services offered and associated costs.
Community Manager
Expansive Workspace
Phoenix, AZ
11.2022 - Current
- Developed and implemented strategies to increase community engagement.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Collected rent and various payments from residents, maintaining detailed records of timely payers and delinquent individuals.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Managed overall operations, maintenance, and administration for multiple properties.
- Developed processes to ensure timely resolution of customer inquiries or complaints.
- Formulated strategies aimed at increasing loyalty among existing customers while attracting new ones.
Mortgage Loan Officer
US Bank Home Mortgage
Scottsdale, AZ
06.2022 - 11.2022
- Helped clients fill out loan applications and find ideal loan options.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
Physician Lender
Northpointe Bank
Scottsdale, AZ
01.2022 - 06.2022
- Assisted newly graduated medical students & incoming residents purchase their first home utilizing a physician home loan after their match day.
- Worked with tenured Physicians nationwide with the purchase or refinance of their home. Utilizing our doctor loan program
Loan Officer
Wintrust Mortgage
Scottsdale , AZ
11.2021 - 04.2022
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports
Loan Officer Assistant
NFM Lending
Glendale, AZ
12.2020 - 12.2021
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Liaised between borrowers and realtors, title companies and loan company management.
- Examined and verified information in loan application and closing documents.
- Organized, filed and maintained customer, department and regulatory loan records.
- Worked with third-party vendors to address and clear loan closing requirements.
Education
High School Diploma -
Xavier College Preparatory
Phoenix, Arizona 05.2013
Some College (No Degree) - Film Studies
Arizona State University
Tempe, Arizona Skills
- Relationship selling
- Client account manager
- Brand Promotion
- Contract Management
- New Business Development
- Sales Tracking
- Direct Sales
- Communication Skills
- Financial analysis
- Fluent Spanish
- Customer Service
- Group Work
- Able to meet deadlines
- Sales Experience
- Time Management
- Operations Management
- Retention Management
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Studied abroad in Germany for one year through Rotary Youth Exchange.
- Current Alumni Rotarian in the State of Arizona.
- Promoted from Loan Officer Assistant to Loan Officer within less than six months on the job.
- Well versed in Google Workspace, Microsoft Outlook, Yardi Kube, Hubspot & other CRM systems.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Mortgage Loan Officer NMLS
- Google Digital Marketing and E-Commerce Certified
Timeline
Regional Event Sales Manager AZ & Seattle
Expansive Workspace
11.2023 - Current
Community Manager
Expansive Workspace
11.2022 - Current
Mortgage Loan Officer
US Bank Home Mortgage
06.2022 - 11.2022
Physician Lender
Northpointe Bank
01.2022 - 06.2022
Loan Officer
Wintrust Mortgage
11.2021 - 04.2022
Loan Officer Assistant
NFM Lending
12.2020 - 12.2021
High School Diploma -
Xavier College Preparatory
Some College (No Degree) - Film Studies
Arizona State University
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