Mishaira Cruz
Customer Service
Bradenton,FL
Summary
Dynamic and results-driven professional with extensive experience, excelling in quality service execution and conflict management. Proven ability to lead teams and enhance operational efficiency while ensuring food safety compliance. Adept at managing multiple tasks and delivering exceptional customer experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Digital Shopper
Walmart
11.2024 - 02.2025
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Customer Service Representative
Iaanswers
09.2024 - 11.2024
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Acted as first point of contact and set appointments for prospective clients.
Logger
My US
07.2024 - 09.2024
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
- Proved successful working within tight deadlines and a fast-paced environment.
- Inspect the contents of the package. Enter the information contained in the label. Count the items and enter them into the database.
Customer Service Associate
Wawa
10.2017 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and broke down food service lines quickly to maintain service flow.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in marketing efforts by hanging posters and advertisements to inform community of recreational opportunities.
Lead Food Service Worker
Sonic DriveIn
05.2017 - 11.2017
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed and coached employees to elevate skills and expertise.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Reconciled cash and credit card transactions to maintain accurate records.
Party Manager
Chuck E Cheese
07.2015 - 09.2017
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Decorated and set tables in accordance with party themes and age groups.
- Coached new workers on store policies, pizza making, and dough preparation.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
- Monitored tables for guest needs to identify customer service opportunities.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Conducted routine rounds through game room floor to check and test games.
- Recorded daily opening and closing reports to reconcile sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Florida Virtual School
Bradenton, FL05-2017
Skills
- Food safety compliance
- Experienced in conflict management
- Efficient POS operations
- Availability for varied schedules
- Quality service execution
- Proficient in managing multiple tasks
- Experienced team leader
- Employee development
- Payment processing expertise
- Versatile work style
- Efficient data entry
- Clear communication proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Shopper
Walmart
11.2024 - 02.2025
Customer Service Representative
Iaanswers
09.2024 - 11.2024
Logger
My US
07.2024 - 09.2024
Customer Service Associate
Wawa
10.2017 - 07.2024
Lead Food Service Worker
Sonic DriveIn
05.2017 - 11.2017
Party Manager
Chuck E Cheese
07.2015 - 09.2017
High School Diploma -
Florida Virtual School
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