Mishal Khattak
Reston,VA
Summary
A versatile professional serves as the first point of contact for many patients by verifying insurance, handling paperwork, and preparing records. Patient-oriented and helpful candidate familiar with EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. I offer keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ER Registrar
Reston Hospital Center
12.2021 - Current
- Processed medical insurance claims and payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by activating appointed patient accounts, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisting clinical staff as needed for small tasks i.e. grabbing blankets, water, and needed equipment.
- Admit patients in the EHR and notate diagnoses.
- Protect patient privacy under HIPAA. Inform patients of their rights and responsibilities.
- Multitask to ensure stat orders are completed as inputted by physicians.
Cashier
Safeway
09.2019 - 04.2021
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Greeting customers, answering to inquiries, bagging groceries, scanning items, and reconciling receipts with cash.
- Stay calm and collected during rush hours and disputes while ensuring customer satisfaction.
- Do price checks, honor reasonable coupons, work swiftly and accurately.
- Make sound and timely decisions when customer to checker ratio is low.
- Stay informed and keep others informed on deals and significant price drops or raises for the week.
- Promote company App for convenience for customers and accurate price displays for the company.
Cashier
Cafesano
06.2017 - 04.2019
- Promoting services, reporting to the restaurant's manager, greeting customers, and answering to inquiries.
- Taking orders at the counter, receiving payments and presenting changes to customers, packing food items, making reservations for customers.
- Serve food during rush hour as well, along with plating selected dishes such as refrigerated desserts and making warm beverages such as coffees.
- Keeping calm and collected in rush hour and in disputes, while proposing a solution.
Education
Associate of Science - Pre-Medicine
Northern Virginia Community College
Annandale, VA05.2023
Skills
- Payment Scheduling and Collection
- Communication skills, phone etiquette, computer skills, leadership, POS, restaurant Experience money handling, multi-tasking
- Knowledge of common medical terminology used in a hospital setting
- Ability to follow all HIPAA regulations
- BLS certified by AHA
- Ability to work well in a team environment
- Exposure to variety of patients: trauma, neuro, septic patients
- Ability to follow protocols
Certification
Basic Life Support (BLS)
Languages
English
Full Professional
Pushto
Native or Bilingual
Urdu
Native or Bilingual
Spanish
Professional Working
Hindi
Full Professional
Timeline
ER Registrar
Reston Hospital Center
12.2021 - Current
Cashier
Safeway
09.2019 - 04.2021
Cashier
Cafesano
06.2017 - 04.2019
Associate of Science - Pre-Medicine
Northern Virginia Community College