Mishal Thrower
9913 Portofino Oake Lane Fair Oaks,CA
Summary
Motivational leader and organizational problem-solver with team building, perinatal care and member experience skills. Reputable experience stepping into roles and quickly making positive changes to drive successful outcomes. Distinct focus on using effective training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Substitute Educator
Scoot Education
Sacramento, CA
11.2023 - Current
- Substituted for absent teachers in multiple classrooms throughout the day.
- Communicated effectively with parents, administrators, and other staff members regarding student progress or issues that arose during the day.
- Utilized effective strategies to engage students in learning experiences.
- Conducted regular reviews of assigned classes' academic performance.
- Provided emotional support for students who were struggling socially or academically.
- Led or moderated classroom discussions and guided exploratory thought.
Member Experience Associate
Calibrate
New York, NY
11.2021 - 10.2022
- Strategize and implement member experience strategies to supplement customer satisfaction and retention.
- Examine member feedback and data trends to identify opportunities for refinement
- Collaborate with cross-functional teams to drive member engagement initiatives.
- Conduct training sessions for staff on best practices in customer service and member engagement.
- Facilitated the onboarding process for new members, and assisted in completing paperwork.
- Provided customer service to resolve any issues or concerns that arose during a member's program duration.
- Assisted with developing marketing strategies and campaigns to promote membership offerings.
- Developed relationships with current members by engaging in conversations about their experiences at the facility.
Birth and Postpartum Doula
Southcoast Midwifery and Women's Health Center
Irvine, CA
09.2020 - 08.2021
- Provided emotional support and physical comfort measures to laboring mothers.
- Encouraged partners to participate in the labor process.
- Accompanied clients to doctor appointments for prenatal visits and postpartum check-ups.
- Facilitated communication between medical staff and client during labor and delivery.
- Developed relationships with doctors, midwives and nurses in order to provide optimal care for clients.
- Communicated with family members about the progress of labor or any other changes that may occur during pregnancy or postpartum period.
- Kept records of client's progress throughout their pregnancy journey up until the postpartum period.
Front Desk Associate
UCI Transportation and Distribution Services
Irvine, CA
08.2018 - 03.2021
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained extensive knowledge in data entry, analysis and reporting.
- Provided professional services and support in a dynamic work environment.
Store Associate
Forever 21
Irvine, CA
01.2018 - 07.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Asked customers questions to meet special requests.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Some College (No Degree) - Public Health Policy
University of California, Irvine
Irvine, CASkills
- Member Communication and Empathy
- Adaptability and Flexibility
- Interpersonal Skills
- Google Calender and Google Suite expertise
- Problem-solving aptitude
- Idea Development and Brainstorming
Accomplishments
● UCI Blac Gala Scholarship recipient 2018
● Commonsense Childbirth Institute Doula Training Certification 2020
● Frontline Doulas Grant Recipient 2023
Certification
Birth Doula Certification through Commonsense Childbirth School of Midwifery
● SureFire CPR Certification
● SureFire NRP Certification
Affiliations
- Perinatal, birth and postpartum volunteer at dignity health
- Homeless outreach and food drive organizer
- Involved in a yoga wellness group
References
References available upon request.
Timeline
Substitute Educator
Scoot Education
11.2023 - Current
Member Experience Associate
Calibrate
11.2021 - 10.2022
Birth and Postpartum Doula
Southcoast Midwifery and Women's Health Center
09.2020 - 08.2021
Front Desk Associate
UCI Transportation and Distribution Services
08.2018 - 03.2021
Store Associate
Forever 21
01.2018 - 07.2018
Some College (No Degree) - Public Health Policy
University of California, Irvine
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