Summary
Overview
Work History
Education
Skills
Professional Referrals
Timeline
Generic

Mishan Royster

Oxford,NC

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Hairstylist

Sport Clips
09.2019 - Current
  • Educated customers on products to maximize benefits.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Counted and documented opening and closing cash amounts daily.

Hair Salon Manager

SmartStyle Hair Salon
02.2010 - 09.2019
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Recruited, trained and supervised employees
  • Handled employee scheduling and coverage needs during business hours.
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Removed outdated policies and modernized structure.
  • Networked at various industry events to promote business.
  • Scheduled employees to maintain adequate coverage during business hours

Receptionist

Ace Development
05.2001 - 10.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.

Education

No Degree - Cosmetology

Beauty Schools of America
Hialeah, FL
05.2003

No Degree - Business Administration And Management

Kittrell Job Corps
Kittrell, NC
04.2001

High School Diploma -

Miami Killian Senior High School
Miami, FL
06.1997

Skills

  • Sales Expertise
  • Advanced Communication Skills
  • Marketing Understanding
  • Color Application
  • Hair Conditioning and Styling
  • Customer Buying Habits
  • Staff Management
  • Business Management
  • Outstanding Client Retention
  • Spreadsheet Tracking
  • Detail-Orientated
  • Cosmetology

Professional Referrals

Christine Nicolas

Educator for Florida International University 

Miami,Fl 

305-903-7545


Nichelle Haymore 

Guidance Counselor for Gulliver Preparatory School

Miami,Fl 

786-423-5841


Geronda Anderson 

Care Coordinator for Jansen&Jansen 

919-939-6146


Timeline

Hairstylist

Sport Clips
09.2019 - Current

Hair Salon Manager

SmartStyle Hair Salon
02.2010 - 09.2019

Receptionist

Ace Development
05.2001 - 10.2009

No Degree - Cosmetology

Beauty Schools of America

No Degree - Business Administration And Management

Kittrell Job Corps

High School Diploma -

Miami Killian Senior High School

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Mishan Royster