Mishanie Figaro
Palmdale,CA
Summary
Energetic and dependable woman with a strong commitment to outstanding customer service. Skilled in providing excellent service to a wide range of customers, taking orders, and ensuring customer satisfaction. Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate: Anywhere
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Self Employed Owner/Operator
S.A.Y.S.M Collection
07.2020 - Current
- Designing body butter recipes based on desired consistency, skin type needs, and desired scent profile, considering factors like emulsification and stability.
- Assessing the texture, scent, and overall feel of the finished body butter product to ensure it meets customer expectations.
- Collaborating with packaging design teams to create suitable containers for the body butter products.
Case Manager
Liberty Wellness
12.2022 - 05.2025
- I help people with chronic illnesses, mental health issues, drug abuse or other life-altering conditions I also access community services and rehabilitation programs for the clients.
- Help clients find resources for housing, employment, healthcare, legal, educational, and peer-support services.
- Develop service plans, track progress, and adjust care plans as needed. provide clients with information about treatment options and clinical status, and advocate for them with payors.
- Have an average caseload of 25-65 cases or more.
Director Of Environmental Service
Health Care Services
10.2019 - 08.2020
- I worked with a team of employees, who I direct, motivate, and train to provide proper maintenance of the facility. I'm also responsible for figuring out scheduling and give support to other departments as much as I can.
Mental Health Case Manager
Spring Mountain Treatment Center
12.2018 - 09.2019
- I was coordinating and supporting clients with mental health needs to access and utilize various services and resources. I worked closely with clients, their families, and other healthcare professionals to develop and implement individualized treatment plans, ensuring clients receive appropriate care and achieve their goals.
Home Health Care Aide
A Helping Hand Home Care
06.2017 - 03.2018
- Proper Handwashing Proper Body Mechanics. Tub or Shower Bath.
- Bed Bath Shampoo in Bed. Back Rub.
- Mouth Hygiene and Care Assisting with Eating & Assisting with Dressing.
- Helping Clients to Walk & move around
- Use of a Bedpan Use of Urinal.
- Commode Positioning Client in Wheelchair chair or bed.
Housekeeping Supervisor
Sky View Suites
04.2016 - 11.2017
- Training and supervising staff teaching new employees about the organization's policies, procedures, and cleaning and maintenance methods.
- Assign cleaning and maintenance tasks to ensure the team completes their duties efficiently
- Inspecting rooms and public areas check rooms and common areas to ensure they meet hotel standards
- Department in a hotel, resort, or other hospitality establishment
- Managing the housekeeping staff, including dealing with complaints and ensuring fairness in staff rotation
- Conducting performances and evaluations
- Inspecting the required number of rooms on a daily basis to ensure Guest Room Attendants are keeping the guest rooms up to standards and to be sure the cleaning procedure is done correctly
Guest Room Attendant
Aria Resort & Casino
10.2014 - 03.2017
- Vacuum, dust, sweep, polish, and clean guest rooms, hallways, public areas, and closets
- Make beds, change linens and towels, and restock guest supplies
- Respond to guest requests, offer customer service, and report vacant rooms
- Operate cleaning equipment and properly use, control, and inventory supplies
- Load cleaning carts with supplies, and discard trash and other materials from rooms
- Report maintenance issues, such as broken light fixtures or failing air conditioners
Floor Supervisor
Sahara Hotel & Casino
07.2009 - 03.2011
- I was responsible for the cleanliness and maintenance of a hotel's guest rooms.
Customer Service Supervisor
Direct Protect Warranty
12.2007 - 03.2010
- I provides assistance and support to customers by interacting with them in person, by phone, or online.
- Respond to customer questions and concerns, resolve complaints, and maintain customer satisfaction
- Use problem-solving skills to quickly and effectively resolve customer issues
- Build knowledge of the company's products and services. Manage records, file, and schedule
- Explain the benefits of products and services to customers. Juggle multiple customer queries at once
- Maintain records of customer interactions.Interacting with customers to address their concerns, answer their questions and assist them with th
Customer Service Manager
Mantra Films
03.2006 - 11.2008
- I was responsible for the overall success of their department and for ensuring that customers are happy with the service they receive.
- Overseeing the day-to-day operations of the customer service team, including hiring and training new staff
- Establishing department standards and procedures, and setting goals and objectives for the team
- Tracking and reporting on the progress of customer cases and the team's performance
- Receiving and implementing customer feedback, and developing new techniques or improving processes
- Conducting market research to stay up to date on trends, and reading articles and attending conferences to learn about new practices and tools
- Working with managers in other departments to address customer complaints or concerns
- Managed and help train over 75 employees
Education
Diploma - Criminal Justice
Cypress College
Cypress, CA08.2008
High school or equivalent - undefined
Morningside High School
Inglewood, CA06.2003
Graduate Certificate - Phlebotomy
Oak Charter Adult Education
Lancaster, CA08-2025
Skills
- Adept at providing patient care
- Knowledgeable in home health care practices
- Proficient in behavior analysis techniques
- Environmental management proficiency
- Proficient in patient management
- Effective supervision skills
- Adept at monitoring patient vital signs
- Expertise in behavioral health
- Patient care support
- Expertise in cognitive support
- Dementia care
- Customer service expertise
- Operational efficiency in small businesses
- Strategic networking skills
- Clear and concise communication
- Client relations
- Project execution
- Operational efficiency management
- Effective strategic planning
- Team leadership
- Proficient in venipuncture techniques
- Blood sample handling procedures
- Comprehensive patient management
- Specimen collection expertise
- Specimen gathering proficiency
- Proficient in butterfly needle technique
- Expertise in HIPAA standards
- Maintain patient confidentiality
- Experienced in venipuncture techniques
- Venipuncture proficiency
- Efficient specimen labeling
- Capillary blood collection
- Geriatric blood collection
- Effective patient communication
- Effective lead allocation
- Performance evaluation under stress
- Cardiac rhythm interpretation
- Skilled in measuring vital signs
- Electrocardiogram technician certification
- Technical documentation
Certification
- Certified Phlebotomy Technician Present
- CPR Certification May 2023 to August 2025
- Certified Behavioral Health Technician
- First Aid Certification
- BLS Certification
Timeline
Case Manager
Liberty Wellness
12.2022 - 05.2025
Self Employed Owner/Operator
S.A.Y.S.M Collection
07.2020 - Current
Director Of Environmental Service
Health Care Services
10.2019 - 08.2020
Mental Health Case Manager
Spring Mountain Treatment Center
12.2018 - 09.2019
Home Health Care Aide
A Helping Hand Home Care
06.2017 - 03.2018
Housekeeping Supervisor
Sky View Suites
04.2016 - 11.2017
Guest Room Attendant
Aria Resort & Casino
10.2014 - 03.2017
Floor Supervisor
Sahara Hotel & Casino
07.2009 - 03.2011
Customer Service Supervisor
Direct Protect Warranty
12.2007 - 03.2010
Customer Service Manager
Mantra Films
03.2006 - 11.2008
High school or equivalent - undefined
Morningside High School
Diploma - Criminal Justice
Cypress College
Graduate Certificate - Phlebotomy
Oak Charter Adult Education
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