Mishann Cook

• Responded promptly to customer requests for cleaning services.
• Monitored building security by locking doors and identifying hazards.
• Followed procedures for chemical cleaners and equipment to prevent damage.
• Cleaned floors by sweeping, mopping, and vacuuming as needed.
• Sanitized frequently used areas and equipment with approved cleaning supplies.
• Performed weekly deep cleanings of restrooms and common areas.
• Emptied wastebaskets and disposed of trash in designated receptacles.
• Maintained business entrances to ensure a clean and professional appearance.

Oversaw inventory management and ordered ingredients to maintain stock levels in freezers, fridges, and pantry.

• Directed food distribution to service staff for timely delivery to customers.
• Conducted regular staff meetings to address issues and improve operations.
• Optimized profits by managing food, beverage, and labor costs effectively.
• Developed strategies that enhanced customer satisfaction and loyalty metrics.
• Recruited, trained, and supervised staff to ensure high performance standards.
• Implemented marketing campaigns promoting new menu items and services.
• Maintained cleanliness of dining and serving areas through regular inspections.

• Collaborated with restaurant managers to coordinate bar events and enhance guest experiences.
• Maintained detailed inventory of bar supplies, ensuring adequate stock levels for operations.
• Poured wine, beer, and cocktails for patrons while monitoring alcohol consumption for safety.
• Developed and implemented bartender training programs, policies, and procedures to improve service quality.
• Supervised staff in drink preparation, ensuring accuracy and adherence to company standards.
• Conducted weekly inventory checks, placed orders for liquor and beer, and tracked stock levels.
• Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
• Promoted special offers and additional products to increase revenue during slow periods.

• Organized bar supplies in stock room to enhance retrieval and replenishment efficiency.
• Maintained safety and sanitation standards through strict enforcement among bar staff.
• Monitored inventory levels, restocking low items promptly to avoid depletion.
• Mixed and served alcoholic and non-alcoholic beverages according to standard recipes.
• Adhered to state regulations for responsible alcohol service.
• Recommended food and drink pairings based on guest preferences and promotions.
• Checked identification diligently to verify age requirements for alcohol purchase.
• Processed payments accurately using POS system while managing bar tabs efficiently.

• Created and maintained accurate records of customer accounts and financial transactions.
• Oversaw inventory control to ensure consistent availability of supplies.
• Entered and updated customer information in database for tracking leads and interactions.
• Managed confidential information with discretion and integrity.
• Supervised executive calendars and delegated tasks to administrative support team.
• Filtered, screened, and prioritized communications for executives to enhance workflow efficiency.
• Coordinated logistics for meetings and events, ensuring timely setup and updates.
• Maintained organized filing systems for efficient retrieval of documents and records.

• Verified coding accuracy on invoices before payment processing.
• Managed cash, checks, and transfers while maintaining detailed records.
• Completed tax forms, workers' compensation documents, and pension contributions.
• Prepared and issued vendor payments promptly to ensure timely transactions.
• Supported internal and external audits by providing necessary documentation.
• Ensured proper authorization for organizational purchases to maintain compliance.
• Collaborated with departments to generate accurate and timely billing statements.
• Reconciled monthly statements, verifying financial record accuracy.

• Identified transaction errors by ensuring accurate balancing of debits and credits.
• Educated customers on available banking services and products to enhance understanding.
• Processed deposits, withdrawals, and transfers with precision and efficiency.
• Reconciled daily sales sheets against actual cash received or deposited.
• Maintained confidentiality of banking records and customer information at all times.
• Achieved sales goals through effective cross-selling of bank products and services.
• Resolved customer inquiries promptly to improve overall satisfaction levels.
• Trained staff on cash handling procedures to ensure compliance with regulations.

• Delivered exceptional customer service while processing routine transactions accurately.
• Balanced daily cash deposits and vault inventory with zero errors.
• Processed customer transactions including deposits, withdrawals, and loan payments efficiently.
• Promoted bank products and services to meet sales goals during customer interactions.
• Identified customer needs and referred them to appropriate bank services.
• Maintained confidentiality of customer records according to company policies.
• Performed daily reconciliation of teller drawer within established limits.
• Trained staff on cash handling procedures and branch operations.

• Coordinated property tours and facilitated inspections and appraisals through effective buyer communication.
• Reviewed all sales documents for accuracy prior to completion.
• Tracked weekly sales data to develop reports for senior leadership’s corrective action planning.
• Managed client inquiries regarding listed properties via phone and email.
• Delivered professional sales presentations emphasizing product quality and market comparisons.
• Advertised listings on various online platforms, including social media and real estate websites.
• Collaborated with brokers to monitor transaction progress and provide timely updates.
• Advised clients on market conditions, pricing strategies, and legal transaction requirements.