Summary
Overview
Work History
Education
Skills
Timeline
Mishay  Holman

Mishay Holman

Hospitality customer service
Wheeling,WV

Summary

Seasoned Call Center Team Lead familiar with handling inbound and outbound calls in busy, high-volume environments by applying advanced listening, communication and problem-solving skills to diverse customer concerns. Excellent trainer and coach with 5+ years of related experience.

Motivated and disciplined team player with solid background of success in call center environments. Successful at satisfying customers while maintaining strict productivity and accuracy standards. Known for excellent collaboration and finalized skills.

Knowledgeable and dedicated customer service professional with extensive experience in customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Competent management driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Motivated Customer Service Representative with over 6 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English some Spanish.

Motivated people skills of 10 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Call Center Team Lead

Atmos Energy
Remote , United States
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Minimized process lags through operations protocols and client account management training.
  • Recommended products to customers, thoroughly explaining details.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Management Assistant

Home Repair -n- Lawn Service
Wheeling, WV
07.2019 - Current
  • Facilitated communication between internal and external project stakeholders to keep all parties well-informed.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Recorded time allocated to projects and updated master tracking documents.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Customer Service Representative

GTL
Killeen, TX
08.2016 - 06.2019
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Supervisor of Operations

Mary's Kitchen
Triadelphia, WV
06.2005 - 12.2014
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Education

Specialist In Psychology - Drug And Alcohol Abuse

Post University, Waterbury, CT
03.2020

Graduation 12th Grade - General

Wheeling Park High, Wheeling, Wv
08.2003

Skills

  • Understanding Customer Needs
  • Call Documentation
  • Needs Assessment
  • Calm and Professional Under Pressure
  • Special Assignments
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Recognition Programs
  • Collaborative Environments
  • Maintaining Clean Work Areas
  • Order and Refund Processing
  • Interpretation and Translation Services
  • Customer Data Confidentiality
  • Credit Card Transaction Processing
  • Data Entry and Maintenance
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • POS Systems and Ordering Platforms
  • Customer Feedback
  • Call Volume Analysis
  • Insurance Authorizations
  • Employee Performance Reviews
  • Workflow Processes
  • Inbound and Outbound Calling
  • Clerical Support
  • Stock Control
  • Air Transportation
  • Professional Relationships
  • Employee Scheduling
  • First-Tier Technical Support
  • Excellent Attention to Detail
  • Microsoft Exchange
  • Proficiency in Microsoft Office and G Suite
  • Sales Report Generation
  • Raiser's Edge
  • Sales and Upselling
  • Billing Adjustments and Refunds
  • Livechat Messaging

Timeline

Management Assistant - Home Repair -n- Lawn Service
07.2019 - Current
Customer Service Representative - GTL
08.2016 - 06.2019
Supervisor of Operations - Mary's Kitchen
06.2005 - 12.2014
Call Center Team Lead - Atmos Energy
Post University - Specialist In Psychology, Drug And Alcohol Abuse
Wheeling Park High - Graduation 12th Grade , General
Mishay Holman Hospitality customer service