Mishayla Valle
Washington,DC
Summary
Skillfully direct and motivate customer service personnel in successful strategies to manage calls and increase efficiency. Excellent problem-solving, team leadership and mentoring skills. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
Ricoh USA
Washington, District of Columbia
06.2024 - Current
- Tracked orders from placement through delivery and follow-up as needed.
- Monitored documentation procedures to maintain consistent policies and current records.
- Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Coordinated customer service inquiries to ensure timely and accurate responses.
- Trained new team members on customer service protocols and best practices.
- Provided customer service assistance to customers via phone and email.
- Provided training for new employees on company policies and procedures related to customer service.
Cook Manager
Psychiatric Institute of Washington
Washington, District of Columbia
05.2023 - 07.2024
- Managed daily kitchen operations in a fast-paced psychiatric care environment.
- Prepared nutritious meals adhering to dietary restrictions and health guidelines.
- Coordinated inventory management, ordering supplies, and minimizing waste.
- Trained new employees on food preparation techniques and kitchen safety protocols.
- Ensured compliance with health, safety, and sanitation standards in the kitchen area.
- Prepared daily reports summarizing total sales figures for management review.
- Resolved customer complaints in a professional manner while maintaining high standards of service.
Cook Shift Leader
DC Central Kitchen
Washington, District of Columbia
11.2021 - 06.2023
- Managed inventory levels to maintain stock of ingredients and supplies.
- Supervised kitchen staff during peak hours to ensure efficient food preparation.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Created weekly schedules for kitchen staff according to restaurant needs.
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Led team in high-pressure environments, ensuring timely delivery of orders.
Evening Supervisor
MLK Deli
Washington, District of Columbia
06.2019 - 09.2021
- Supervised evening staff to ensure smooth operations and effective teamwork.
- Managed inventory levels and coordinated restocking of essential supplies.
- Monitored workflow to maintain efficiency during peak hours of service.
- Maintained accurate records of employee attendance, work schedules and payroll information.
- Developed strategies for increasing efficiency and productivity within the workplace.
- Communicated with management via email or phone message to report issues needing attention.
- Oversaw night audit function and preparation of daily financial reports.
Front Desk Receptionist
H.o.p.e. - Homeless Outreach Providing Encouragement
Washington, District of Columbia
09.2018 - 01.2021
- Greeted guests warmly and provided assistance with check-in procedures.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments and maintained organized calendar for office personnel.
- Handled incoming mail and packages, ensuring timely distribution to staff.
- Maintained cleanliness and organization of front desk area and waiting room.
- Assisted clients with inquiries, providing accurate information about services offered.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
Some College (No Degree) - Allied Health
Allegany College of Maryland
Cumberland, MDSkills
- Customer relationship management
- Order tracking
- Documentation procedures
- Customer account management
- Service issue resolution
- Conflict resolution
- Employee training
- Customer service excellence
- Performance evaluation
References
References available upon request.
Timeline
Customer Service Coordinator
Ricoh USA
06.2024 - Current
Cook Manager
Psychiatric Institute of Washington
05.2023 - 07.2024
Cook Shift Leader
DC Central Kitchen
11.2021 - 06.2023
Evening Supervisor
MLK Deli
06.2019 - 09.2021
Front Desk Receptionist
H.o.p.e. - Homeless Outreach Providing Encouragement
09.2018 - 01.2021
Some College (No Degree) - Allied Health
Allegany College of Maryland
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