Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misheila Johnson

Crystal Springs,MS

Summary

Outgoing Office Administrator with 20 plus years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone calls and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.

Overview

36
36
years of professional experience

Work History

Town Clerk

Town of Terry
Terry, Ms
07.2024 - Current
  • Managed town records and maintained accurate public documentation.
  • Coordinated town meetings and ensured compliance with legal requirements.
  • Developed agendas and recorded minutes for official meetings.
  • Collaborated with local government officials to address community concerns.
  • Assisted with clerical duties at city hall by performing copying, scanning, faxing and data entry tasks and scheduling appointments.
  • Prepared reports, correspondence, executive summaries, agenda and agenda packet materials and processed mail and routed correspondence to correct office or department.
  • Validated official documents and oversaw posting of official notices.
  • Assisted in preparing agendas for Town Board meetings and attended such meetings to record minutes.
  • Deposited funds into bank account on consistent basis.

Deputy Water Clerk

Town of Terry
Terry, MS
07.2023 - 07.2024
  • Assisted customers with inquiries and complaints in a professional manner.
  • Organized and maintained filing systems for confidential documents.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Operated cash register to process cash, check, and credit card transactions.
  • Generated daily reports of sales activity for management review.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Maintained inventory levels of office supplies and equipment as needed.
  • Performed data entry tasks to update customer accounts records.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Provided administrative support such as scheduling appointments or meetings.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.

Office Administrator

Crystal Springs Water Department
Crystal Springs, MS
10.2010 - 07.2023
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office cash intake with high accuracy and prepared daily bank deposits.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Monitored office inventory to maintain supply levels.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.

Silica Clerk

FPWK&T LLP
Jackson, MS
03.2005 - 08.2009
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Observed all deadlines, enabling timely completion of tasks.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Responded to requests by preparing and sending files and documents.
  • Organized computer-based information to minimize errors.
  • Transcribed documents using transcription equipment with high levels of initial accuracy.

Deputy Court Clerk

Jackson Police Department
Jackson, MS
02.2000 - 03.2005
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Wrote error-free and professional correspondence on behalf of court system.
  • Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
  • Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.

Case Manager Secretary/Law Library Clerk

MS Depart of Corrections
Pearl, MS
11.1989 - 11.1999
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Restocked office and break room supplies to maximize team productivity.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Organized files, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Sorted books, publications and other items according to established procedures.
  • Oversaw check-in and check-out process of library books and materials at circulation desk.
  • Opened and closed library during specified hours and secured library equipment such as computers and audio-visual equipment.
  • Kept watchful eye on front desk at all times to encourage protected library environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Some College (No Degree) - Pre-Nursing

Hinds Community College
Utica, MS

Skills

  • Workforce Management
  • File and data retrieval systems
  • Data entry
  • Customer service

Timeline

Town Clerk

Town of Terry
07.2024 - Current

Deputy Water Clerk

Town of Terry
07.2023 - 07.2024

Office Administrator

Crystal Springs Water Department
10.2010 - 07.2023

Silica Clerk

FPWK&T LLP
03.2005 - 08.2009

Deputy Court Clerk

Jackson Police Department
02.2000 - 03.2005

Case Manager Secretary/Law Library Clerk

MS Depart of Corrections
11.1989 - 11.1999

Some College (No Degree) - Pre-Nursing

Hinds Community College

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