Mishekia silas

• Organized, scheduled and tracked all maintenance activities.
• Monitored the performance of service providers and vendors to ensure timely completion of tasks.
• Created purchase orders for parts, supplies, materials and other items related to facility maintenance projects.
• Assisted with the implementation of new policies, procedures, processes and systems related to facility management functions.
• Coordinated emergency response plans in case of natural disasters or other emergencies.
• Managed contracts for outside vendors providing services related to facility maintenance activities.
• Collaborated with external contractors on major construction projects within the facilities.

• Handled incoming and active work orders for various commercial clients
• Hired and coordinated with vendors to perform preventive maintenance work at facility.
• Managed implementation and operation of building preventive maintenance program.
• Enforced tenant and vendor compliance with insurance requirements and coordinated claims.
• Handled over 100 active tickets and managed trades such as electrical, plumbing, general maintenance/contracting, landscaping and doors.
• communicated with clients thru email, phone, text and live chat as well to do weekly reports of client/vendor satisfaction.
• Ran reports and data using Excel and varies software systems

• Scheduled loads according to priority and available equipment.
• Monitored dispatch board and adjusted call priorities regularly based on caller needs.
• Utilized various software systems to facilitate movement, planning and scheduling.
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
• Reported delays, accidents or other traffic and transportation situations.
• Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
• Investigated and resolved customer and vendor issues to retain business.

• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Scheduled technicians and dispatched police as well as fire department and EMS daily to emergency locations. high call volume and fast pasted environment.
• Occasionally would assist customers in troubleshooting security system and answering any system questions to minimize further escalation.

I worked as a center agent responsible for high emergency incoming calls regarding road side assistance. I was responsible for taking over 80 calls a day in states including Texas, California, Illinois, Missouri and Hawaii. I was experienced with high call volumes and well as sending emails back and forth with management costumers and member relations.

I transferred to sales department within the same company where i would sign up new members for home and auto insurance as well as emergency road side assistance plans as well. This was a position with a base pay as well as commission.