Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Mishel Garcia Talavera

Columbus

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

7
7
years of professional experience

Work History

Store Driver

NAPA Auto Parts - Genuine Parts
Pickerington
04.2025 - Current
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Adhered to company policies and procedures related to safety and security standards.
  • Checked vehicle after shift for damage.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Verified the contents of inventory loads against shipping papers.
  • Kept accurate records of deliveries and customer signatures.
  • Followed routes assigned by dispatchers to meet delivery objectives.

Key Holder Supervisor

O'Reilly's Auto Parts
San Antonio
05.2018 - 10.2022
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Assisted customers in locating products throughout the store.
  • Provided employees with feedback on job performance.
  • Performed daily cash management duties including deposits, audits.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Delegated work to staff, setting priorities and goals.
  • Supported the Store Manager in daily operations activities as needed.
  • Counted and balanced registers.
  • Tracked sales data to ensure accurate inventory levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Some College (No Degree) - Physical Education

Universidad Central De Bayamon
Puerto Rico

Associate of Arts - Business Administration And Management

DeVry University
Illinois City, IL

Skills

  • Vehicle inspection
  • Route planning
  • Inventory management
  • Safety compliance
  • Customer service
  • Delivery tracking

Affiliations

  • Like to go to the movies and play minigolf.

Languages

Spanish
Native/ Bilingual
English
Professional

References

References available upon request.

Timeline

Store Driver

NAPA Auto Parts - Genuine Parts
04.2025 - Current

Key Holder Supervisor

O'Reilly's Auto Parts
05.2018 - 10.2022

Some College (No Degree) - Physical Education

Universidad Central De Bayamon

Associate of Arts - Business Administration And Management

DeVry University

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