Mishel Martin
Niagara Fallls,New York
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 1 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Overview
7
7
years of professional experience
Work History
Shift Manager/Key Holder
Spot Coffee
Niagara Falls, NY
07.2020 - Current
- Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Received and counted money.
- Processed cash, credit, debit and check payments.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Rotated stock according to dates and protocols.
- Broke down boxes and disposed of trash.
- Submitted reports to senior management to aid in business decision-making and planning.
Volunteer
Buffalo Museum Of Science
Buffalo, NY
09.2017 - 05.2021
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Merchandise Associate
Marshalls
Niagara Falls, NY
11.2019 - 03.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Greeted, serviced and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information and pricing.
Sales Associate
Delaware North
Niagara Falls, NY
07.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
Volunteer
Buffalo Academy Of The Sacred Heart
Amherst, NY
07.2018 - 08.2018
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Planned and delivered numerous activities and special events for programs and services.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned about location culture, people and special requirements for travel.
- Cleaned up buildings, grounds and local habitats to support local people.
- Volunteered in overseas location,
Education
Bachelor of Arts - Law
University At Buffalo
Amherst, NY 05.2025
Skills
- Managing Inventory Stock
- Cash Handling and Reconciliation
- Work Prioritization
- Health and Safety Procedures
- Cash Register Operations
- Managing Customer Needs
- Flexible Work Schedule
- Handling Complaints and Inquiries
- Customer Engagement
- Maintaining Clean Work Areas
- Store Opening and Closing
- Thorough Knowledge of Product
- POS Inventory System Operation
- Order Accuracy
- Team Leadership
- Effective Working Relationships
Accomplishments
- Achieved the St. Claire Award through effectively volunteering more than 50 hours of community service.
- Achieved the St. Francis Award through effectively volunteering more than 100 hours of community service.
Timeline
Shift Manager/Key Holder
Spot Coffee
07.2020 - Current
Sales Associate
Delaware North
07.2020 - 08.2020
Merchandise Associate
Marshalls
11.2019 - 03.2021
Volunteer
Buffalo Academy Of The Sacred Heart
07.2018 - 08.2018
Volunteer
Buffalo Museum Of Science
09.2017 - 05.2021
Bachelor of Arts - Law
University At Buffalo
Similar Profiles
Stephanie BerginStephanie Bergin
Owner at The Feedlot & Coffee Spot, LLCOwner at The Feedlot & Coffee Spot, LLC
KEANNA BRICEKEANNA BRICE
Coffee Shop Manager at Local Coffee SpotCoffee Shop Manager at Local Coffee Spot
Harlee PearsonHarlee Pearson
Coffee Barista at Local Coffee SpotCoffee Barista at Local Coffee Spot