Mishel Martin
Niagara Fallls,New York
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 1 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Overview
7
7
years of professional experience
Work History
Shift Manager/Key Holder
Spot Coffee
Niagara Falls , NY
2020.07 - Current
- Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Received and counted money.
- Processed cash, credit, debit and check payments.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Rotated stock according to dates and protocols.
- Broke down boxes and disposed of trash.
- Submitted reports to senior management to aid in business decision-making and planning.
Volunteer
Buffalo Museum Of Science
Buffalo , NY
2017.09 - 2021.05
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Merchandise Associate
Marshalls
Niagara Falls , NY
2019.11 - 2021.03
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Greeted, serviced and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information and pricing.
Sales Associate
Delaware North
Niagara Falls , NY
2020.07 - 2020.08
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
Volunteer
Buffalo Academy Of The Sacred Heart
Amherst , NY
2018.07 - 2018.08
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Planned and delivered numerous activities and special events for programs and services.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned about location culture, people and special requirements for travel.
- Cleaned up buildings, grounds and local habitats to support local people.
- Volunteered in overseas location,
Education
Bachelor of Arts - Law
University At Buffalo
Amherst, NY 05.2025
Skills
- Managing Inventory Stock
- Cash Handling and Reconciliation
- Work Prioritization
- Health and Safety Procedures
- Cash Register Operations
- Managing Customer Needs
- Flexible Work Schedule
- Handling Complaints and Inquiries
- Customer Engagement
- Maintaining Clean Work Areas
- Store Opening and Closing
- Thorough Knowledge of Product
- POS Inventory System Operation
- Order Accuracy
- Team Leadership
- Effective Working Relationships
Accomplishments
- Achieved the St. Claire Award through effectively volunteering more than 50 hours of community service.
- Achieved the St. Francis Award through effectively volunteering more than 100 hours of community service.
Timeline
Shift Manager/Key Holder
Spot Coffee
2020.07 - Current
Sales Associate
Delaware North
2020.07 - 2020.08
Merchandise Associate
Marshalls
2019.11 - 2021.03
Volunteer
Buffalo Academy Of The Sacred Heart
2018.07 - 2018.08
Volunteer
Buffalo Museum Of Science
2017.09 - 2021.05
Bachelor of Arts - Law
University At Buffalo
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