Mishel Ann Jodoin

• Delivered comprehensive administrative support in a virtual capacity, ensuring smooth daily operations and efficient communication with Vendors, Subcontractors, and Clients.
• Coordinated and facilitated virtual meetings via Zoom, maintaining scheduling accuracy and preparing necessary documentation in advance.
• Managed digital file organization using Dropbox, including sensitive materials such as company liability documents, tax records, and job site folders, ensuring easy retrieval and secure storage.
• Downloaded and processed job site documentation from multiple online platforms; created, labeled, and uploaded relevant files to appropriate digital folders to maintain thorough records for each project.
• Executed online vendor orders based on internal requests or purchase guidelines, utilizing a variety of e-commerce and supplier platforms.
• Supported internal audit efforts by reviewing and updating order records and business documentation to ensure compliance and accuracy.
• Cultivated and maintained professional relationships with vendors and job site managers, acting as a key point of contact to streamline communication and resolve issues promptly.

• Responded to client inquiries via email and chat, ensuring prompt communication and support.
• Managed calendar scheduling and appointment coordination for executives to optimize time management.

I bring a strong background in customer service, organization, and multitasking developed through hands-on roles in retail and hospitality — including three years as a Produce Representative at Publix, experience in a busy liquor store, and front desk management at a thriving day spa. These roles taught me how to manage competing priorities, communicate clearly with clients, and keep operations running smoothly. I'm adaptable, detail-oriented, and thrive in dynamic environments where efficiency and professionalism matter most — skills I now apply to virtual and administrative support work.

• Managed data reporting and financial auditing for a federally funded disaster relief program, ensuring compliance with FEMA requirements and grant guidelines.
• Tracked and reported outreach efforts by field employees in hurricane-impacted areas, using real-time data to evaluate performance and service reach.
• Collaborated with FEMA outreach staff to assess and prioritize aid to the most critically affected and vulnerable populations.
• Delivered comprehensive and timely financial and outreach reports to Fiscal Management to support strategic decision-making and budgetary oversight.
• Worked closely with program staff and leadership to maintain adherence to all federal, state, and local regulatory requirements for financial operations.
• Provided essential audit support by compiling and organizing documentation and datasets for review by external auditors.
• Role concluded due to federal grant termination following government policy changes affecting program funding.

• Work globally with HR Generalists, Sr. Management & Recruiting to complete requests/generate innovative solutions
• Assist HR's, employees, and managers regarding policies and practices through daily interactions
• Conduct analysis, identify trends and anomalies, and present options for improvement or change initiatives
• Ensure all departmental compliance requirements are met. Identify gaps and take appropriate measures, including analysis, and recommend improvement to existing practices.
• Continued self and/or region related education regarding state/federal laws for HR policy/practices
• Maintained personable business relations with HR generalists, managers, representatives & clientele' in a professional and personal manner
• Contribute to local and national projects as assigned
• Support multiple internal HR processes as required, including employee data management, records management inquiry support and other HR support as requested by the business
• Worked directly with Employee Relations regarding employee issues/complaints/changes
• Assisted HR's/Direct Managers w/ voluntary/involuntary terminations including proper documentation, facilitating process, and follow up to avoid over-payment & missed opportunities.
• Respond to various requests from HR Generalist's on any HR related issue through in-depth research and analysis of issues. Partner with respective HR Generalist to resolve issues and generate innovative solutions