Mishell Garcia
Chicago,IL
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
7
7
years of professional experience
Work History
Server
Lirica Restaurant at Sable Hotel by Hilton
Chicago, IL
05.2021 - 02.2025
- Provided food and drink to 150-200 customers per shift in a fast paced environment and support $3K to $4K in a daily revenue.
- Memorize over 20 menu items and rotating specials in order to give customized recommendations to guests.
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
- Collaborated with Kitchen staff and management to ensure order accuracy and resolve any issues, maintaining a seamless flow of service.
- Follow food safety and sanitation guidelines.
- Manage cash and credit transactions, and maintain accurate records of sales and tips.
- Monitored dining room for cleanliness and proper set-up at all times.
- Prepared drinks according to standard recipes.
- Stocked service areas with supplies during slow periods..
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Banquet Server
The Palace Hall
Brooklyn, NY
10.2017 - 12.2018
- Set up stations for serving meals according to established guidelines.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories..
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Adhered to sanitation and safety policies, protecting establishment, and patrons.
- Provided exceptional service to high volume of daily customers.
Education
Ph.D. - Medical Assistant
LaGuardia Community College
Long Island City, NY11-2018
Skills
- BASSET and Food Handler Certified
- Knowledge of bartending
- Multitasking and time management
- Experience with POS System
- Knowledge of food and alcohol regulations
- Bilingual
- Excellent customer service
- CPR certified
Timeline
Server
Lirica Restaurant at Sable Hotel by Hilton
05.2021 - 02.2025
Banquet Server
The Palace Hall
10.2017 - 12.2018
Ph.D. - Medical Assistant
LaGuardia Community College
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