Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Mishell Latour

Valley Center

Summary

Experienced Life Coach versed in guiding individuals to build useful life skills and manage challenging circumstances. Compassionate and energetic with in-depth understanding of coaching processes, documentation requirements and available resources. History of effectively helping clients through positive communication strategies and individual counseling. Knowledgeable about collecting and analyzing data to further treatment and program goals. Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines. Detail-oriented Accountant with 5 years effectively maintaining accurate accounting information for large-scale financial organizations. History working as part of financial team to manage diverse financial functions, tax management and reporting. Works closely with executive management on complex mergers and acquisitions and divestitures. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Life Coach

Self-employeed
01.2023 - Current
  • Improved client self-awareness by conducting in-depth assessments and facilitating insightful coaching sessions.
  • Empowered clients to set and achieve personal and professional goals through customized action plans and regular follow-up meetings.
  • Enhanced client communication skills with targeted exercises, role-play scenarios, and constructive feedback.
  • Boosted clients'' confidence levels by addressing limiting beliefs, reframing negative thought patterns, and fostering a growth mindset.
  • Promoted work-life balance for clients through tailored strategies focusing on time management, stress reduction, and self-care practices.
  • Facilitated successful career transitions for clients by providing guidance on resume writing, interview preparation, and effective job search techniques.
  • Optimized client productivity with personalized time management tools, goal-setting frameworks, and accountability partnerships.
  • Fostered strong client relationships through empathetic listening skills, non-judgmental support, and genuine interest in client success.
  • Developed personalized coaching packages designed to address specific needs of individual clients or groups within various industries or stages of life transitions.
  • Maintained industry knowledge by attending relevant conferences, workshops, webinars and pursuing continuous education opportunities within the field of life coaching.
  • Streamlined administrative processes within the practice including appointment scheduling systems implementation or invoicing procedures improvements.
  • Created and maintained a supportive online presence through the establishment of a life coaching blog, social media accounts, and an informative website.
  • Evaluated client progress using established metrics and adjusted coaching strategies as needed for optimal results.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Supported individuals dealing with mental health and emotional issues.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Guided clients in effective holistic therapeutic exercises integrated from Breathwork Therapy and Meditation and Energy Healing
  • Assisted clients in healing their inner child and reprogramming their subconscious mind.

Accounts Payable Coordinator (Remote)

Resilience
02.2023 - 09.2023
  • Streamlined invoice processing by implementing an efficient filing system.
  • Reduced late payment fees through timely and accurate invoice management.
  • Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
  • Collaborated with the purchasing department for seamless order-to-payment processes.
  • Facilitated timely payments by monitoring accounts payable aging reports and prioritizing high-risk items.
  • Ensured accuracy of financial records by identifying and correcting discrepancies in invoices and purchase orders.
  • Assisted with month-end closing tasks, ensuring timely completion of financial statements.
  • Provided regular updates on outstanding invoices to management, enabling informed decision-making regarding cash flow management strategies.
  • Increased efficiency of accounts payable team by providing guidance, training, and support to staff members.

Accountant (Remote)

Alberca Construction Co LLC
08.2017 - 12.2022
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Coordinated special projects and managed schedules.
  • Gathered financial information, prepared documents, and closed books.
  • Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments.
  • Reconciled accounts and reviewed expense data, net worth and assets.
  • Tracked 401K eligibility and managed enrollment and administration of company retirement and financial benefits plans.
  • Updated personnel handbooks and individual records to keep filed accurate and detailed.
  • Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions.
  • Responded to 401k inquiries from employees relating to enrollments, plan changes and contribution amounts.
  • Maximized cash flow through optimal billing and collection processes.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
  • Evaluated and improved accuracy and completeness of financial records.
  • Tracked financial progress by creating quarterly and yearly balance sheets.

Administrative Assistant

Konica Minolta Business Solutions
08.2016 - 08.2017
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Office Manager

Sixt Rent A Car
03.2013 - 12.2015
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Coached employees through day-to-day work and complex problems.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to owner.

Customer Service Representative

Macy's Department Store
09.2011 - 01.2013
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.

Education

Bachelor of Science - Accounting

Purdue University
West Lafayette, IN
12.2021

Skills

  • Multitasking
  • Emotional Intelligence
  • Active Listening
  • Perseverance
  • Data Analysis
  • Mindfulness
  • Digital Proficiency
  • Accounting
  • Coaching
  • Customer Service
  • Administrative

Certification

ICF Certified Life Coach

Jay Shetty Certification School

Additional Information

Tax Preparer

Social Media platforms, social media management services, analytics, CMS, graphic design

Timeline

Accounts Payable Coordinator (Remote)

Resilience
02.2023 - 09.2023

Certified Life Coach

Self-employeed
01.2023 - Current

Accountant (Remote)

Alberca Construction Co LLC
08.2017 - 12.2022

Administrative Assistant

Konica Minolta Business Solutions
08.2016 - 08.2017

Office Manager

Sixt Rent A Car
03.2013 - 12.2015

Customer Service Representative

Macy's Department Store
09.2011 - 01.2013

Bachelor of Science - Accounting

Purdue University

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Mishell Latour